Senior Workflow Coordinator

(Part of Deloitte Services internal operations team)

Are you the type of person who strives to make an impact; thrives in a fast-paced environment; enjoys working with people; and is passionate about customer service? Then look no further the workflow coordinator position may be the perfect choice for you!

Work you'll do

As a Workflow Coordinator, you will be a critical part of a service team designed to support Deloitte's internal professionals with requests ranging from administrative to hospitality and meeting support. You will manage, execute, or delegate these requests, so it's important that you have strong communication, critical thinking, and teamwork skills. The overall goal of the Workflow Coordinator is to ensure customer satisfaction by understanding our internal services and leveraging team members to support those needs with accuracy and expediency.

As a Workflow Coordinator at Deloitte, your responsibilities will include:

• Serving as primary customer support assisting or facilitating requests which may include workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, word processing), and other office services/daily in-office support needs

• Managing and controlling the team mailbox/hotline/walk-up - Assessing requests, providing triage, securing all necessary details, negotiating deadlines, and partnering with team members and vendors throughout the life-cycle of the request to ensure its successful execution

• Adding value through skills such as critical thinking and anticipating needs with the purpose to enhance the overall customer experience

• Ensuring an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, and building and Deloitte protocols and procedures

• Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose of delivering a "best in class" experience

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

• Minimum of 3 years of related office support experience in a corporate service-oriented environment

• High School Diploma

• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

  The ideal candidate will possess :

• Advanced experience in Microsoft Office applications

• Hospitality/corporate background with a focus on project coordination

• Excellent communication skills

• Confident, professional presence, and positive demeanor

• Strong technical skills, including proficiency in Microsoft Office

• Strong written and verbal communication/interpersonal skills

• Excellent critical thinking, decision-making, and conflict-resolution skills

• Effective problem-solving and negotiation skills

• Willingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and appropriate.

• Ability to work occasional overtime.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.