About the Senior Resource Manager

Verndale is a customer experience agency that designs and builds digital solutions for global clients across technology, marketing, and creative disciplines. We help businesses maximize their potential by crafting exceptional digital experiences. With over 25 years of expertise, we combine strategy, design, and technology to drive measurable impact for our clients.

Our culture thrives on collaboration, curiosity, and a commitment to excellence. As we continue to grow, we seek a Senior Resource Manager to oversee and optimize resource planning across our delivery teams, ensuring the right talent is aligned to the right projects at the right time.

Role Overview

The Senior Resource Manager is responsible for driving operational excellence through the strategic allocation and optimization of resources across Verndale’s delivery teams. You’ll work closely with project managers, department leads, and leadership to ensure we are maximizing team efficiency while maintaining a high standard of client delivery.

This is a key role within Verndale, requiring a balance of strategic thinking, exceptional organization, and strong interpersonal skills. You’ll be the central hub for understanding team capacity, identifying gaps, and aligning talent with project needs.

Responsibilities

Resource Planning & Allocation

• Oversee resourcing for all delivery teams, including technical, creative, and marketing services.

• Partner with project managers and department leads to forecast staffing needs based on project pipelines and business priorities.

• Identify and resolve resource conflicts, balancing workloads and ensuring equitable assignments across teams.

• Maintain and improve tools and systems for tracking team capacity and availability (e.g., Smartsheet, Wrike, or other platforms).

  Strategic Resourcing

• Collaborate with department heads to assess and develop strategies for scaling resourcing as the organization grows.

• Proactively identify talent gaps and make recommendations for hiring or upskilling based on project demands and evolving client needs.

• Provide input into the hiring process to ensure recruitment aligns with resourcing forecasts and strategic goals.

  Operational Excellence

• Develop and maintain processes for resourcing requests, assignments, and reporting to ensure transparency and efficiency.

• Create dashboards and reports to monitor resource utilization, availability, and productivity, presenting insights to leadership regularly.

• Ensure proper documentation and standardization of resource management workflows.

  Collaboration & Communication

• Act as the central point of contact for all resourcing inquiries, ensuring timely and clear communication across teams.

• Partner with leadership to align resourcing strategy with company goals and objectives.

• Foster collaboration across departments to maximize cross-functional team efficiency.

  Process Improvement

• Continuously evaluate and optimize resource management tools, processes, and workflows to improve efficiency and scalability.

• Introduce and implement automation where applicable to reduce manual effort and streamline operations.

  Qualifications 

• 5+ years of experience in resource management, traffic management, or operations within a digital agency, consultancy, or similar environment.

• Experience scaling resource management operations within a rapidly growing organization.

• Familiarity with Agile methodologies and digital delivery processes.

• Bachelor's degree in business, operations, or a related field.

• Strong understanding of resourcing needs for technology, creative, and marketing disciplines.

• Proficiency with resource management tools (e.g., Jira/Tempo, Kantata, monday.com or similar platforms) and familiarity with project management software.

• Excellent analytical skills with the ability to interpret data and forecast staffing needs.

• Exceptional organizational and time management skills with a proven ability to manage multiple priorities in a fast-paced environment.

• Strong interpersonal and communication skills, with the ability to build relationships across teams and influence decisions.

  Ten Great Reasons to Work at Verndale

• We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.

• We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.

• We foster a culture that enables every person in the organization to do the best work of their career.

• We offer regular training and professional development to move careers forward.

• Client and employee satisfaction are our two most important business metrics.

• We celebrate and champion diversity, equity, and inclusion.

• We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.

• We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.

• We support a healthy work/life balance.

• We are fully remote enabled and embrace the evolving definition of the workplace.

  About Verndale Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.  Compensation & Benefits Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

 Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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