Job Description

The Position

THIS POSITION MAY BE REMOTE WITHIN THE U.S. EAST & CENTRAL/MIDWEST locations.

The ServiceNow Platform Administrator will be responsible for managing the organization’s ServiceNow platform, ensuring platform security, performance, and overall functionality. This role requires a hands-on individual who can monitor, maintain, and enhance the ServiceNow environment while collaborating with various teams to meet organizational goals and compliance requirements. The individual will oversee the daily activities of the development team.

Responsibilities

• Manage access to the ServiceNow platform and oversee overall platform security.

• Monitor platform performance, including incidents, changes, and requests and reports.

• Complete work assigned including simple configurations, dashboard and report creation, and notification updates.

• Oversee the Managed Service provided and act as Tier II subject matter expert to evaluate and recommend optimal solutions.

• Participate in all sprint-related ceremonies, including Sprint Planning, Sprint Retrospective, and Backlog Review.

• Provide guidance on work prioritization and development/configuration architecture and design feasibility.

• Oversee all platform updates according to a defined release schedule.

• Lead upgrade, patching, and cloning activities for the ServiceNow environment.

• Manage the impact relationship with ServiceNow, ensuring optimal performance and issue resolution.

• Lead the development team, providing support, direction, and feedback on processes and improvements.

• Perform a quarterly evaluation of the platform to assess performance and utilization.

• Conduct licensing reviews and assess utilization metrics.

• Attend daily standups to discuss platform status and ongoing tasks.

• Drive escalations with ServiceNow or appropriate teams, as necessary.

• Oversee knowledge management activities related to the ServiceNow application.

• Create and update existing platform documentation to ensure knowledge retention.

• Drive the team to fix security issues, as applicable.

• Execute compliance-related activities, including updates to Admin SOPs, WI, PPR, DR Attestation, Inspection Readiness, Access Review, BTCARES, and Data Certification.

• Complete access approvals, change approvals, and ETQ approvals.

• Collaborate with leadership on platform strategy and organizational goals.

• Meet with product owners to resolve issues and enhance team relations and cross-collaboration.

• Provide feedback on contingent worker resources and monitor platform health.

• Watch for ServiceNow communications to understand potential impacts to the platform and ensure risks are properly mitigated.

• Serve as an escalation point for unresolved platform issues and propose new standard changes, where feasible.

• Participate and guide CMDB governance activities to ensure data integrity and compliance.

Required Experience and Skills

• Five plus years of proven experience as a ServiceNow Administrator or in a similar role.

• Strong understanding of ServiceNow platform capabilities and best practices.

• Excellent problem-solving skills and the ability to work collaboratively across teams.

• Familiarity with ITIL or similar frameworks is a plus.

• Strong communication skills, both verbal and written.

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

Organon proudly embraces diversity in all of its manifestations and is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, or gender expression, national origin, disability, veteran status or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully

Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R532607