Category: Kalmar

Facility: Service

Location:

Botany, NSW, AU

Field Service Technician

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.

We're making every move count

• Perform corrective maintenance repairs, general report work and preventative maintenance on Diesel Powered and EV Mobile Equipment as various locations in the field and workshop

• Accountable for quality of workmanship

• Work carried out within acceptable repair time frames

• Available for work during normal business hours and outside of normal business hours including weekends and being available for on call and emergency breakdowns.

Main tasks and responsibilities

• Ensure all work is carried out in compliance with company HSE regulations

• Carry out electrical and mechanical fault finding and emergency corrective repairs on Diesel Powered and EV Mobile Equipment.

• Carry out fault finding and general repair work on Diesel Powered and EV Mobile Equipment

• Carry out PM servicing as required in compliance with PM schedules provided can completion of relevant PM checklists

• Carry out warranty repairs in accordance with factory requirements and correct completion of all Warranty checklists and documentation procedures.

• Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.

• Ensure all repair and service work is carried out in an efficient and timely manner.

• Ability to work independently and without direct supervision.

• Ability to learn new technology and processes on Kalmar products

• Actively builds good customer relationships by professional behaviour and customer-minded interaction

• Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers

• Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact

Administration

• Complete all relevant documentation as required using respective applications in and accurate and timely manner

• Represent the company in a professional manner to meet the client’s expectations

• Other tasks as directed by Service Manager, Dispatcher, Supervisor or Leading Hand

KPI’s

• Safety: Zero accidents, completion of Take 5’s and Vehicle Inspections

• Work organisation: 5S Clean and Tidy

• Service Reports: Completed daily – Set to WDON

• Customer satisfaction related to service: Customer survey and feedback

What you’ll need to succeed

Education

• Minimum completion of year 10 Preferred

• Australian Mechanical trade qualification

• Heavy Commercial Vehicle Cert III AUR31220

• Mobile Plant Cert III AUR31212

• Battery Electric Vehicle Inspection and Servicing Skill Set AURSS00064

• Automotive Electric Vehicle Technology Cert III AUR32721

• AUR20220 Certificate II Automotive Air Conditioning Technology

• Working knowledge and use of electrical schematics and symbols; AC/DC motors and drives; troubleshooting techniques and limit-setting procedures.High Risk Work Licenses

• Forklift operator’s license

• Elevated work platform license

• Operates mechanical equipment to troubleshoot machine problems and evaluates correctness and completeness of repairs that have been done on the machine.

Experience

• Minimum 10 years post apprenticeship experience: specialising in fault finding, repairs and PM Service on heavy mobile plant. E.g. earth moving equipment, heavy duty forklift trucks, container handling equipment, mining equipment, marine equipment, generating sets, electrics forklifts etc. Skills & Knowledge

• Knowledge of hydraulics, electronics, drivetrain and diesel engines

• Knowledge of Electric Vehicle systems and charging requirements to prolong batter life.

• Basic to intermediate skills using Word Doc, Spreadsheet Sheet and Email Business software and Applications and DOS based programs

• Customer relationship skills

• Strong analytical and numeracy skills

• Effective time management skills

• Sound communication skills (written and verbal)

• Excellent interpersonal skills (ability to deal with all stakeholders in the business)

• Knowledge of the mechanical handling, port or industrial operations industry sector

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.

Kalmar (Nasdaq Helsinki: KALMAR) offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2023, the company's sales on a carve-out basis totalled approximately EUR 2.0 billion.

www.kalmarglobal.com