Superintendent, Meter Reading and Services

Salary

$63,779.25 - $95,679.00 Annually

Location

Boynton Beach, FL

Job Type

Full Time

Job Number

202301221

Department

Utilities

Division

Meter Reading & Services

Opening Date

03/28/2025

FLSA

Exempt

• Description

• Benefits

Purpose of Classification

The purpose of this classification is to supervise, organize, plan, and monitor installation, maintenance, testing and repair of all equipment within the advanced meter infrastructure (AMI). Supervises both field and office staff performing water meter disconnects/reconnects, utility billing activities, high bill investigations, meter maintenance, main answering point, front desk, and backflow prevention systems.

Essential Functions

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs and evaluates assigned staff, addresses employee concerns and problems, directs work, counsels, and manages employee performance; interviews candidates for employment; and coordinates/provides training.

Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; and initiates any actions necessary to correct deviations or violations.

Consults with departmental management and other officials as needed to review department activities, provide recommendations, resolve problems, and receive advice/direction.

Coordinates work activities with those of other divisions, other departments, contractors, vendors, outside agencies, or others as needed. Acts as liaison between the Meter Services Division, Field Operations Division, Engineering, and the Customer Relations Divisions for all matters related to meter installation, reading, system maintenance, backflow and cross-connection control. Participates in construction review.

Prepares division budget for submittal; implements approved budget and long/short term plans/goals for the division; monitors expenditures.

Supervises and manages work order system and assist in performing meter reading activities; locates/reads water meters, sewer meters, and hydrant meters; checks meters for accurate readings, proper operations, safety, or tampering; investigates water leaks; inspects meters and connections to identify location of leaks; and re-reads meters to correct erroneous bills.

Coordinates activities with customer relations staff to manage delinquent accounts; maintains collection effort through the actions of terminating and restoring water service. Ensures billing deadlines are met; works with Customer Relations to create billing and meter reading calendar. Calibrates estimation and high/low parameters within the billing software.

Responds to complaints and questions related to department operations; provides assistance and information related to water consumption, water meters, billing issues, water leaks, department procedures, or other issues; researches problems and initiates problem resolution; and processes requests for rereads.

Ensures availability of adequate equipment, tools, parts, and materials to conduct work activities; initiates orders for new or replacement parts/materials; sets up service trucks for daily work; and determines assignment of new touch-read meters.

Prepares and reviews various forms, reports, correspondence, reread reports, high/low reports, zero consumption reports, attendance reports, overtime reports, annual reports, vehicle maintenance reports, customer complaints, statistical data, blueprints, maps, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Researches technical data and drawings and recommends water metering, AMI, main answering point and backflow prevention improvements. Works with staff to identify issues, errors, high/low consumption reports, backflow, zero consumption, and other reports. Directs plans for resolution.

Develops departmental procedures and policies regarding meter maintenance, backflow program, front desk and main answering point activities. Coordinates scheduling appointments and other activities based on customer needs. Supports the Customer Service department and assists with utility billing. Responds to on-call duties and supports Field Operations Division with after hour and other emergencies.

Supervises front desk and main answering point activities, public records requests, and various software used at the front desk. Troubleshoots minor technical issues related to various software used at the front desk or for billing.

Communicates with upper management, employees, other departments, City officials, customers, contractors, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends workshops and training sessions as appropriate.

ADDITIONAL FUNCTIONS

Provides assistance or coverage to other employees as needed.

Performs other related duties as required.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Associate's degree from an accredited college or university in engineering, business, or public administration. An otherwise qualified individual who does not have a degree must have ten (10) years supervisory work experience in utilities ; and

• Six (6) years of work experience in meter reading/maintenance, water distribution, or cross-connection and control; three (3) years must have been in a supervisory capacity; and

• Water Distribution Level III License or higher;or must be able to obtain within 6 months of employment.

• Must have Confined Space Training, or be able to complete confined space training within three (3) months of hire; and

• Must complete the City's Supervisor Training within six (6) months of hire; and

• Possess [or able to obtain within fourteen (14) days of hire] and maintain a valid Florida driver’s license.

PREFERRED QUALIFICATIONS

Minimum Qualifications for education and experience must be metbeforeconsideration of the following Preferred Qualifications:

• Bachelor's degree in engineering, business, public administration, or a related field.

• Experience with Sensus AMI systems and/or Central Square.

Supplemental Information

COMMUNICATION COMPETENCIES

The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media.

Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports.

Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction.

Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA's)

Knowledge of department and division operations, policies, procedures, practices and all applicable codes, laws, rules and regulations.

Knowledge of and ability to ensure compliance with safety policies, procedures, practices and OSHA regulations.

Knowledge of cross-connection control and backflow regulations.

Knowledge of Utility billing ordinance, policies, and processes, deadlines, meter reading activities, work flow, and work order management.

Knowledge of utility construction and backflow standards and meter installation requirements.

Knowledge of front desk policies and process, software used, public records request policies,

Ability to supervise, evaluate the work of field and office employees, and identify and resolve personnel issues and concerns.

Ability to coordinate, plan and prioritize work assignments to achieve optimum effectiveness in staff utilization and cross-training.

Ability to oversee the inspection and repair/replacement of malfunctioning equipment.

Ability to utilize, troubleshoot, and resolve issues with various software applications and GPS equipment.

Ability to troubleshoot and resolve issues relating to billing, front desk and complaints from the public.

Ability to effectively and accurately communicate both orally and in writing.

Ability to effectively interact with the public, managers, co-workers, other department staff, contractors, and with outside agencies.

Ability to develop and sustain good working relationships with all department staff.

Ability to manage the division budget to effectively utilize available financial resources.

Ability to coach, provide training, guidance, direction, coordination, and technical assistance

Detail-oriented with great organizational and time management skills with the ability to delegate and assign tasks.

Full-time employees (those regularly scheduled to work at least 30 hours per week) are eligible for the City's benefit package.

The City of Boynton Beach's comprehensive benefits package includes:

• Student Loan Forgiveness

• Health Insurance

• Dental Insurance

• Vision Care Plan

• Basic Term Life Insurance

• Supplemental Life Insurance

• Dependent Life Insurance

• Accidental Death and

Dismemberment Insurance

• City Pension Plan

• Short Term Disability and other Supplemental Plans

• Long Term Disability Insurance

• Employee Assistance Program

• 457 Savings Plan (three options)

• Paid Annual Leave / Vacation

• Bonus Vacation Hours

• 12 Paid Holidays

• Paid Sick Leave / Family Sick Leave

• Educational Assistance Program *(Depending on budget funding)

• On-site Training Program

• Wellness Program

• Pre-Paid Legal and Identity Theft Protection Plans

• Credit Union

• Tax Deferred 125 Premium Plan

• Flexible Spending Account

• Direct Deposit

• Social Security

Student Loan Forgiveness

Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify.

Health Insurance

The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s).

Dental Insurance

Premiums for eligible employees are paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City.

Vision Care Plan

Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee.

Life Insurance / Accidental Death and Dismemberment Insurance

The City provides each eligible employee with term life and accidental death insurance.

Supplemental Life Insurance / Supplemental AD&D Insurance

Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased.

Dependent Life Insurance

Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children.

City Retirement / Pension Plans

The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program.

Supplemental Plans

Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans.

Short and Long Term Disability

The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job.

Employee Assistance Program (EAP)

The City contracts with an employee assistance program (EAP) to provide employees and their dependents with free, confidential and professional counseling to help resolve personal or family problems.

Deferred Compensation Plans (457 Plans)

The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis.

Vacation

All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment.

Holidays

The City observes12 paid holidays throughout the year.

Sick Leave / Family Sick Leave

Full-time employees accrue one day of sick leave per month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family.

Tuition Assistance*(Depending on available budget funding)

The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees.

Wellness Program

The City offers many wellness activities and programs throughout the year.

Prepaid Legal Services and Identity Theft Protection Plan

Employees may choose to enroll in a prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans.

CreditUnion

All City employees may join the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities.

Section 125 Plan for Health and Dental Premium

Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you.

Flexible Spending Accounts

Employees may participate in flexible spending accounts for reimbursement of medical and/or dependent care expenses.

Direct Deposit

Employees may have their bi-weekly paycheck deposited to the financial institution of their choice.

Employer

City of Boynton Beach

Address

100 E. Ocean Ave

City Hall - Human Resources

Boynton Beach, Florida, 33435

Phone

5617426275

5617426275

Website

http://www.boynton-beach.org

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