Description

Amazon Finance Operations is looking for an Accounts Receivables Analyst to support our continued EU expansion within cloud infrastructure services (AWS). A successful candidate will be responsible for resolving billing issues, reconcile accounts and drive monthly collection targets in cooperation with our local sales and finance management.

Key job responsibilities

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

• Research, analyze and resolve the Customer’s inquiries and payment blockers

• Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts

• Earn customers’ and peers’ trust and build long-lasting relationship.

• Participate to cross functional and process improvement projects

• Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements

• Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions

• Timely report via weekly metrics and provide status updates on customers’ accounts and projects

• Participate in operational excellence activities

• Continually look at ways to improve the customer experience

Base pay for this position starts from EUR 1,800 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

A day in the life

• Prepare daily aging report

• Strategize the portfolio

• Fix the root cause and collect

• Work with internal and external stake holders for better resolution

• Provide visibility to the leadership

Basic Qualifications

• Fluent German & English

• Previous Account Receivables, Account Payable, Customer Care, or other customer facing work experience

• Extensive knowledge of Finance and Accounting

• Direct and concise communication skills

• Strong record of managing customers’ disputes.

• High level of punctuality and attention detail.

• Ability to stay focused while performing repetitive tasks for extended period

• Ability to take initiative, meet tight deadlines and prioritize workload

• Proficient in Excel

Preferred Qualifications

• Degree in Finance, Accounting, Business Studies or other directly related areas

• SQL and Business Intelligence tools

• Continuous Improvement qualification

• Additional European Language

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.