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Insmed Inc. Patient Services Training Manager, U.S. (Remote) in Bridgewater, New Jersey

Company Description Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion. Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career. Recognitions Consistently Ranked Science 's Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we've been named the No. 1 company to work for in the biopharma industry in Science 's Top Employers survey for four years in a row.A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists. Overview If you are passionate about training, patient services, field access management and the pharmaceutical industry, we would love to hear from you! We offer a collaborative and dynamic work environment where you will have the opportunity to make a meaningful impact on the professional growth of Market Access Team members and ultimately, improvepatient experience. This role will be an essential partner, working in partnership with the Commercial Learning and Development team for a smooth onboarding process; ensuring that all new hires are effectively onboarded, fully prepared for their role, and continuously equipped with the skills and knowledge to excel in day-to-day task completion. In conjunction with Commercial Learning & Development, Human Resources, IT and the broader Market Access Team, the market access training manager will create a cohesive and comprehensive onboarding process. This position will primarily focus on role specific training needs for new hires with a focus on specialized training needs within 1) Systems utilized (CRM, Telephony, etc) and 2) Direct patient and health care provider (HCP) interactions. Other areas of focus include on-the-job development of Market Access associates and meeting workshop creation andexecution.This is not a supervisory position. This position is classified as remote with travel. Responsibilities Develop Role Specific Onboarding Needs: * The Training manager will be the subject matter expert to understanding training needs of the market access team; and will coordinate with Learning and Development to build functional training agenda & schedule. Additional specific tasks include (but are not limited to) the following: * Develop training materials to support onboarding and ongoing functional training needs, including (but not limited to): Functional training resources/presentations, role-specific preceptorship materials, training timelines/calendar, skill assessment documents, role-playing scenarios, and Insight modules, covering all identified needs of the specific roles within Market Access * Develop and implement functional training for day-to-day operational needs of the case management & FAM team, for example: Call guide training, CRM system training, Data & Analytics tool training, telephony training, etc.) * In conjunction with Learning and Development, design and implement a structured onboarding training program tailored to the employee role (i.e.: Case Manager, Patient Support Specialist, Field Access Manager) to equip staff with necessary knowledge and skills to deliver a high-quality patient and HCP experience Facilitation of Training Sessions: * In coordination with Learning and Development, develop, coordinate and execute comprehensive training curricula for use during training classes, meetings and workshops * Conduct live, virtual, and blended training sessions for new hires and ongoing refresher courses for existing staff, during internal meetings and throughout the year * In conjunction wTo view the full job description, click here

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