Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

For 100 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

JOB PURPOSE:

To contribute to the Caterpillar, dealer and customer business plan for mining technology by increasing effective product support capability and efficiency and enhancing customer satisfaction with technology products through execution of technology change enablement services that accompany MineStar technology deployments.

The position supports district office and dealers in achieving parts and service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar parts, service, and products.

JOB DUTIES:

• This position is responsible to identify and prioritize areas to improve MineStar dealer and customer operations, efficiency and ultimately sustaining positive results and profitability.

• Being accountable for implementation of action plans to capture the associated business performance improvement.

• Familiar with the company’s products, organization, processes, policies, systems and methodologies.

• Accountable for identification, analysis and resolution of dealer and customer needs and problems in assigned discipline.

• Performing complex analysis work, identifies and resolves problems that are more strategic in nature.

• Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills.

• Collaborates with other Caterpillar teams on negotiations, builds consensus and achieves resolution.

Through standardized workshops and consulting practices, the successful candidate will ensure the coaching of all organizational levels to embrace and demonstrate the acceptance of the change needed with dealers and customers.

Oversee the development of systems of accountability, and will guide customer and dealer teams through the development and deployment of improved processes that maximize the return on investment in technology and their people.

Collaborate with Caterpillar teams, where needed, to define and implement the contractual scope of work, identity future business opportunities, obtain business referrals and guide the customer’s overall, technology implementation and change initiative.

Formulate a strategic plan with the customer to ensure successful execution of the change initiatives, develop relationships with customer and dealer executives to ensure effective leadership, allocate and deploy resources necessary to meet customer needs, coordinate and oversee all change activity.

The incumbent is a liaison among dealers, customers and other Caterpillar personnel and is a role-model of all values and behaviors expressed and taught by Caterpillar.

Primary roles of the incumbent include:

• Consulting dealers in developing commercial, organizational, implementation and operational strategies that increase product support performance in parts and technology and meet customer business needs.

• Supporting dealers on information systems including advantages and shortcomings for dealer operations.

• Serving as a dealer advocate in implementing Caterpillar policies and practices.

• Improving dealer capability and efficiency through training and communications.

• Work closely with regional commercial teams on early engagement with technology customers to ensure alignment for change enablement activities.

• Consulting customers in lessons learned experienced by Caterpillar, Customers and Dealers from previous technology deployments.

• Conducting site assessments for technology customers and collaborating with each customer to design an effective change enablement plan.

• Administer customer satisfaction assessments.

• Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes.

• Extensive travel up to 75% of working time.

Key learning comes from continued experience in their role, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities. Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

BACKGROUND/EXPERIENCE:

• This position requires a university degree or equivalent experience with prior experience in marketing, consulting, product or logistics

• Must demonstrated the ability to work independently, influence senior leadership, and lead change in the work group, dealer personnel and customers.

• Demonstrated the ability to set strategy, lead projects independently, and work on larger scale with more complex assignments.

• Provide direction and coaching to other consultants on project assignments.

• Strong analytical skills are required to perform detailed analysis, data interpretation, and to develop business solutions independently.

Compensation & Benefits:

Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Higher Superannuation

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers .

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

March 14, 2025 - March 27, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .