Business Data and Reporting Analyst 2- Bursar's Office

GENERAL DUTIES

Under supervision, provides and/or oversees expert end-user support by proficiently and accurately inputting, auditing, and reporting on information in CUNYfirst (i.e., PeopleSoft). CUNYfirst is the City University of New York's Enterprise Resource Planning (ERP) Oracle/PeopleSoft system used to capture and maintain the University's student administration, human resources and finance functions.

This position differs from an Information Technology position in that an incumbent in an Information Technology position provides hardware support, software programming and networking, systems planning, and/or technological troubleshooting while a Business Data and Reporting Analyst is a highly skilled end-user of CUNYfirst. There are 4 levels of this title. Related duties may be assigned as needed.

Levels 1 and 2 are non-exempt from FLSA.

Levels 3 and 4 are exempt from FLSA.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

Business Data and Reporting Analyst

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Bursar, in addition to the general duties, the responsibilities of the Business Reporting Data and Analyst 2 will consist of, but are not limited to:

• Input student financial data to CUNYfirst including cash and check payments, corporate payments,

• department receipts, wires and miscellaneous receipts.

• Utilizing CUNYfirst HR/Campus Solutions, respond to student inquiries received via telephone, inperson

• and emails regarding their bursar accounts, TAP and other financial aid payments.

• Utilizing CUNYfirst Financials Supply Chain, investigate and resolve issues relating to student refunds,

• i.e. student claims of refund checks not received.

• - Maintain and review all bursar and TAP service indicators that may affect a student’s registration or TAP awards; such as bursar holds, collection or TAP holds.

• Analyze and advise students on prior account balances by accessing CUNYFirst.

• Conduct analyses to support policy development and decision-making.

• Address escalated billing inquiries requiring advanced analysis.

• Collaborate on cross-departmental initiatives and meetings.

• Support customer service with data-related solutions.

• Perform additional duties as assigned to support bursar operations

MINIMUM QUALIFICATIONS

All Levels

• Possession of a High School Diploma or GED.

• Demonstrated English language proficiency, including the ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for the job tasks.

• One (1) year of related full-time experience utilizing PeopleSoft computer software technology. CUNY considers full-time experience to be 35 hours per week. Experience that is less than full-time and more than 20 hours per week can be prorated at 50% (e.g., two month's related work experience at 20-35 hours per week equate to one month's full-time related work experience.)

This title has four levels. To qualify for Levels 2 - 4, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

OTHER QUALIFICATIONS

No job description available

COMPENSATION

*New Hire: $54,781

Incumbent: $61, 981

• This amount reflects a 13% salary suppression in effect for the first 24 months

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Only applications submitted through cuny.jobs will be considered for this position.

If you are viewing this job posting externally, please apply as follows:

• Go to https://cuny.jobs/

• Search for Job Opening ID number 29625

• Click on the "Apply Now" button and follow the instructions

Applications including the following must be uploaded to the job application website as a single PDF document:

• Cover Letter

• Resume

CLOSING DATE

This posting will close on February 12, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29625

Location

Bronx Community College