Information Technology Support Assistant Hourly

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Assistant Professor of Library Resources The IT Support Assistant Hourly will perform the following duties:

• Technical Support : Assisting students, faculty, and staff with technical issues related to hardware, software, and network connectivity.

• Maintenance : Performing routine maintenance on computer systems, printers, and other technological equipment to ensure optimal performance.

• Troubleshooting : Diagnosing and resolving technical problems, escalating complex issues to higher-level IT staff when necessary.

• User Assistance : Providing guidance on the use of various software applications and tools commonly used within the college.

• Documentation : Maintaining records of technical issues and solutions to help in future problem-solving and to track recurring issues.

OTHER QUALIFICATIONS

Preferred Qualifications

Technical Certifications :

• CompTIA A+ (for hardware and software support)

• CompTIA Network+ (for networking fundamentals)

• Microsoft Certified: Modern Desktop Administrator Associate

• Google IT Support Professional Certificate

Higher Education IT Experience :

• Familiarity with Learning Management Systems (e.g., Blackboard, Canvas)

• Experience supporting faculty, staff, and students in a university environment

• Knowledge of student information systems (e.g., CUNYfirst, PeopleSoft)

Customer Service Skills :

• Strong communication skills for assisting non-technical users

• Experience working at an IT help desk in an academic setting

• Ability to explain technical concepts clearly to faculty and students

Advanced Troubleshooting Skills :

• Experience diagnosing and resolving issues with Windows and macOS

• Familiarity with troubleshooting network connectivity in campus environments

• Knowledge of software installation and remote desktop support

Additional Software Proficiency :

• Experience with IT asset management tools

• Knowledge of cybersecurity best practices

• Familiarity with audiovisual technology used in classrooms and conference rooms

Teamwork and Project Support :

• Experience collaborating with IT teams on system upgrades and maintenance

• Ability to train users on new software and technology resources

Physical and Operational Skills :

• Ability to lift and transport IT equipment

• Willingness to work flexible hours, including evenings and weekends, if required

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Only applications submitted through the CUNY website will be considered.

If you are viewing this job posting externally, please apply as follows:

• Go to https://cuny.jobs/

• Search for Job Opening ID number 29909

• Click on the "Apply Now" button and follow the instructions

Applications including the following must be uploaded to the job application website as a single PDF document:

• Cover Letter

• Resume/ Transcript

CLOSING DATE

This posting will close on April 6, 2025 with resumes to begin review on March 17, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29933

Location

Bronx Community College