The Donor Services Coordinator acts as primary point-person for 2,000+ annual gift-related inquires received via phone, email, and mail from individual and corporate donors as well as internal fundraising teams. The Donor Services Coordinator is committed to providing the highest level of quality customer service while responding to these inquiries on behalf of DFCI’s Division of Philanthropy. This position also works together in collaboration with the Donor Services Specialist and Senior Director, Philanthropy Gift Administration to support fundraising teams with gift acknowledgements, gift processing instructions, and prospect data management. Responsible for assisting the entire Division with reaching financial goals. Reports to the Senior Director, Philanthropy Gift Administration.

The onboarding of this role will include a comprehensive training process which includes completion of online modules, shadowing colleagues, as well as hands-on learning experiences throughout the first calendar year in the role.

Embody Dana-Farber’s Core Values: Impact; Excellence; Compassion & Respect; Discovery; and Equity and Inclusion every day. Add value to the Dana-Farber community by seeking opportunities to collaborate across the Institute. Foster an ethical, positive, results-oriented culture founded on open communication.

This position is considered remote, 0-1 days onsite at 10 Brookline Place, Brookline, MA each week. DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Committed to providing the highest quality customer service for 2,000+ annual gift-related inquiries received via email, phone, and mail;

• Serves as the primary contact person for DFCI’s gift acknowledgment letter print vendor responsible for preparing 170,000 letters annually; work efficiently with print vendor and appropriate Philanthropy staff to resolve any related issues on a daily basis;

• Prepares all custom acknowledgements and notifications issued by Philanthropy Gift Administration, including but not limited to re-issues of tax receipts;

• Periodically reviews automated letter programming and text templates to ensure accuracy, manages annual update of the print process, and assists Data Integrity with testing for letter changes;

• Manages inventory of acknowledgement letter stationery; releases stationery volumes as needed to external acknowledgment letter print vendor; works together with Philanthropy Communications to ensure sufficient quantities of stationery are on hand at all times to fulfill acknowledgement letter printing needs;

• Manages 150+ matching gift accounts and acts as primary point of contact for matching gift companies, working together with the Donor Services Specialist on verifying matching gift requests;

• Collaborates with the Donor Services Specialist and Senior Director, Philanthropy Gift Administration with managing incoming opt-out requests from donors & processes these requests on an as needed basis;

• Completes ad-hoc projects and provides administrative support related to donor services, including annual audit requests for DFCI Finance & special projects;

• Supports the Data Integrity team with gift proofing, training, merge requests, and deceased notifications on an ongoing basis;

• Responsible for assisting the entire Division with reaching financial goals;

• Maintain highest level of donor confidentiality and accountability.

SUPERVISORY RESPONSIBILITIES:

N/A

Bachelor’s degree required, with 3-5 years of professional experience.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Responsibly handles inquiries courteously and efficiently in compliance with defined standards. Detail-oriented team player who is trustworthy, dependable and has excellent verbal, written language, organizational, and problem-solving skills. Strong reading and oral communication skills required. Knowledge of Microsoft Office, specifically Outlook and Excel required.

PATIENT CONTACT:

No.

WORKING CONDITIONS:

This position is considered remote, 0-1 days onsite at 10 Brookline Place, Brookline, MA each week. Some evening and weekend work may be required.

DIVISION OF PHILANTHROPY INCLUSION, DIVERSITY, & EQUITY COMMITMENT STATEMENT:

We’re stronger together. In the Division of Philanthropy, we believe in the power of different voices. We encourage authenticity and diversity of every individual within our community. Our collective voices – donors, volunteers, staff, and patients alike – allow us to work together towards a world without cancer. Committed to being a place of inclusivity, belonging, and change, these are our core values.

DFCI DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

DFCI offers a competitive benefits package including generous healthcare and retirement plans, at minimum 3-weeks’ vacation time in addition to 10 paid holidays, a flexible work environment, and work/life balance. Dana-Farber offers a variety of personal, professional, and leadership development opportunities to all members of its workforce through Institutional programming. Division of Philanthropy offers 75+ specialized professional development sessions designed for staff each year through its in-house learning program, the Center for Advancement Training.*

*All benefits subject to Institute changes

We’re hiring! Learn more about working in the Division of Philanthropy and view all open positions.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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