We are seeking a Medical Billing/Insurance Specialist to join our Business Office Department. As a Insurance Specialist, you are responsible for working accounts receivable for specified insurance group(s), including claims follow-up, denials, and appeals. You will also be responsible for answering patient telephone calls within the business office and assisting patients in resolving questions about their statement. To be considered for this position, we are requiring a minimum of two years of billing experience in a medical practice, using an automated billing system. The hourly range for this position is $21.80 - $25.00. Pay is based on years of relevant experience. Hybrid position that will require 1 day in office after successful completion of the training period. Responsibilities: Completes review of A/R report in a timely fashion, recognizing trends within that A/R, keeping supervisor informed while seeking resolution of issues involved Answer incoming patient phone calls to assist with billing questions and request payments Researches credit balances and prepares refund documentation for checks to be issued Works denials per Voyage Healthcare protocol Responds to correspondence from payers within 48 hours of receipt Appeals incorrectly paid and denied claims in a timely fashion Interacts with coding specialists as necessary to resolve claims Assists with updating patient demographics and insurance information as needed Keeps up-to-date with changes as it relates to billing and coverage issues for assigned payers