Introduction

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

#LI-hybrid

Your Role and Responsibilities

• Branching and Release Management : Advise on branching strategy for R3 code release, manage development branches, PR approval, merge process, and deployments into QA and Dev environments

• Access Control and Permissions : Define and manage Adobe AEM ACL permissions in collaboration with development teams and TCI, including modifying group permissions within AEM.

• Environment Setup and Configuration : Oversee the Dispatcher setup with standard and site-specific configurations for Toyota.ca and Lexus.ca, and configure web consoles (OSGI, OKTA, etc.).

• API and Connectivity Management : Coordinate and troubleshoot connectivity between AEM servers and external services (e.g., MuleSoft, BazaarVoice, Stripe, Cludo Search, etc.).

• Monitoring and Maintenance : Monitor system jobs, troubleshoot server-level performance, and manage content sync in non-production environments.

• Hypercare and Go-Live Support : Collaborate with TCI to define hypercare exit criteria, prepare the go-live readiness checklist, and provide input for ongoing support models.

Required Technical and Professional Expertise

• Technical Leadership : Advise on the branching strategy for code release, ensuring alignment with IBM's technical leadership.

• Collaboration with TCI and AMS : Work with TCI to prepare hypercare and go-live readiness, while coordinating with AMS to validate third-party API connections.

• DevOps and CI/CD Management : Develop and implement DevOps pipelines and templates to support CI/CD activities, ensuring deployments align with TCI DevOps guidelines.

• Dispatcher and AEM Configuration : Lead the setup and configuration of Dispatcher rules and site-specific settings, manage bundle uploads and web console configurations.

• Cutover Execution : Lead the cutover execution process in collaboration with TCI and Adobe MS, ensuring seamless migration and deployment.

• Documentation and Support : Provide necessary documentation for non-production environments, including installation of custom content packages and performance analysis.

Preferred Technical and Professional Expertise

n/a

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.