Invoice to Cash Divisional Process Owner

Date: Sep 20, 2024

Location:

Bucharest, RO

Company: MolsonCoors_GBSRomania

Requisition ID: 32631

Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in 2017, when Molson Coors Global Business Services was established in Bucharest, and since then we have become a 650 people strong organization and growing continuously.

We deliver centralized operations to our Molson Coors Business Units across the Globe in Finance, Master Data, Commercial, HR and IT Business Services. Our impressive brands portfolio across the world includes Miller Genuine Draft, Madri, Staropramen and Bergenbier.

EMEA & APAC Division is embarking on a multi-year Business Transformation program, which will include significant investments to streamline its key business processes and upgrade its IT systems.

The ITC Divisional Process Owner must define, align with Global BPE team and senior leadership (Global/Divisional) and communicate a clear direction at divisional level for end-to-end ITC process excellence. This direction needs to be synced with global programs and frameworks and with divisional projects impacting ITC processes. At the same time, ITC roadmap configuration will need to be connected with industry best practices and tech market offering.

The primary responsibilities and objectives of this role are centred around managing and optimizing the ITC process, through planned S4HANA rollout, CRM optimization and process standardization and simplification.

This role will have direct line accountability to the EMEA Director of Process Excellence and will have a team of Business Process Managers.

Location: EMEA / Bucharest (preferred)

Travel required: 10% of the time

Key Responsibilities:

Prioritize & Secure Funding for Process Improvement Opportunities

• Identify process and system enhancements to ensure that processes are continuously improved. Determine which opportunities to pursue with a focus on reducing process costs, increasing efficiency, and maximizing investment returns

• Build and maintain appropriate costing models for each value stream / process and liaise with functional leads, line management and Global BPE to ensure that the process improvements support the functional strategy

• Actively participate in the strategic planning of IT portfolio and provide guidance regarding alignment of tools and technologies with the business needs

Monitor Process Performance & Identify Opportunities

• Review end-to-end process performance and provide ongoing governance for process adoption and demand

• Participate in governance management to provide input on items such as process scope and service delivery and assist in resolving operational issues.

• Define and review regularly end to end KPI process architecture and ensure process metrics are communicated and understood by all stakeholders impacting process outputs

• Identify points in the processes where waste / cost exists within the value stream, and where improvements and additional value can be gained, and ensuring that sub-optimization does not occur across the other processes.

• Collaborate with corporate functions, data owners/stewards, and peers to ensure consistency and alignment across policy, process, and data

Process design and System Management

• Support Global BPE team on designing/updating process standards. Develop change management strategy and plans to deploy within the division the process standards agreed

• Act as the process design authority to approve/reject process changes vs standards agreed globally or divisionally, while keeping alignment with Global BPE team, where applicable

• Ensure process documentation (process maps, process catalogues, guidebooks, policies and procedures) is continuously reviewed, updated and communicated in the division, in partnership with global controls team. Create mechanism to continuously track, monitor and review deviations from process standards defined and documented

• Oversee the implementation and maintenance of ITC systems and tools (ex CRM upgrades/expansion, new workflows, collection tools, pricing and promo tools, customer EDIs, etc)

• Ensure that SAP and connected technology supports the ITC process effectively, work with IT to address system issues and improvements and work with BUs and GBS to address technology adoption gaps through trainings and change management

GBS center service delivery

• Through regular governance, ensure SLAs are met from both sides (client and GBS center), SOP ongoing review, in partnership with GBS management and BUs

• Ensure operational incidents encountered by GBS teams are timely and effectively addressed

• Offer support and work collaboratively with PMO, BUs and GBS Operations for smooth execution of process migrations to GBS

Skills and Relevant Work Experience:

• Minimum 10 years experience in Finance or Business Operations and minimum 5 years experience working with shared services

• Deep understanding of Invoice to Cash processes including pricing, rebates, credit management, billing, collections, cash application, customer management

• Good understanding of master data processes impacting the function

• Experienced leading improvement and transformational projects

• Familiarity with SAP ECC modules such as FI, SD, excise duty; previous involvement in SAP4HANA deployment considered a big plus

• Experience deploying or working closely with Salesforce or another CRM tool, with collection tools and AR specific workflows and systems

• Strong project and change management skills with the ability to lead cross-functional initiatives. Excellent communication skills with the ability to effectively collaborate and communicate complex concepts to stakeholders at all levels of the organization

• Proven track record of process optimization and implementing best practices to enhance efficiency and accuracy

#LI-Hybrid

Molson Coors is committed to a diverse and inclusive workplace. We’re an equal opportunity employer and invite applications from candidates of all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com .