Job Description :

Job Title: Customer Experience Senior Executive -Nordics

Location: Budapest

Contract terms: Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the role

• Proactive cash collection to meet end of month targets

• Customer queries and issue resolution (e.g. price, delivery issues)

• Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g. customer service team, supply team, warehouse)

• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)

• Manage customer ledger (up-to-date information about overdue items)

• Reporting (daily, weekly and monthly reports) and flag end of month risks and weekly cash calls

• Continuously improve the credit control/customer spend process

• Actively promote the CARM/Control agenda

• Continuously support system and process improvement initiatives

• Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)

• Ensure all SAP documents are billed and delivered to customers

• Resolve all interface and EDI related issues

• Order Entry

• Overseeing the overall risks for Benelux and Nordics and striving to meet end of month KPIs

• Organizing monthly credit control meetings with the credit controllers

• Driving the PDF invoice sending project

• Presenting end of month cash risks to the IMC and Finance Director

• Coordinating the credit limit reviews with Team Leader

• Ensuring all rules are followed as per the CARM requirements

• Responding to the yearly audits

• Cash collection and all related tasks as per listed above

• Striving to meet all KPIs

What you will bring

• Fluent English and Danish language knowledge

• High degree in finance, economics, education or communication

• Prior experience in Cash Cycle processes

• Prior experience in Client Support

• Previous experience in SAP

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Budapest

Additional Locations :

Job Posting Start Date :

2024-09-16

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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