Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position overview:

Join our dynamic, multi-cultural team as a Senior Service Support Coordinator in an international setting. Fulfill a wide range of administrative duties while providing exceptional support to Thermo Fisher partners and the field engineering team. Experience professional service and excellence in a diverse and fast-paced front and back-office environment.

Major areas of responsibility :

• Supporting Service Delivery Management processes until resolution.

• Answering email and phone from our customers / 3rd party service providers.

• Handling service requests.

• Handling work order administration by creating and following-up work orders in the system (IBM Maximo).

• Coordinating management of customer-related data within ERP systems related to corrective maintenance.

• Creating repair work orders and maintain requirements, service dates as per contractual agreement.

• Dispatching service internally and to our 3rd Party service providers.

• Taking part in ad hoc purchases / request for quotation process.

• Scheduling 3rd party services within the service due dates.

• Contacting / calling 3rd party vendors when unresponsive.

• Communicating cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.

• Supporting key AMS Customer Care strategies to drive customer loyalty.

• Maintaining database and ensuring quality of data.

• Analyzing and identifying areas for improvement to drive productivity enhancements through strategic implementation.

Required education/experience:

• 0-2+ years experience preferably in a customer care, order management or equivalent environment.

• Fluency of English and intermediate German language skills

• Vocational Training or Bachelor’s is preferred but not essential.

• Attention to detail and accuracy in the workplace.

• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

• Confirmed Microsoft Office user (Outlook, Excel).

• Experience with SAP or other ERP preferred.

• Ability to prioritize tasks, address challenges, and efficiently manage multiple responsibilities.

• Good organizational and problem-solving skills to deliver and/or delegate effectively.

• Self-motivation, passion, and positive attitude to perform individually and as a teammate.

• Customer oriented approach and Excellent interpersonal skills are needed.

What We Offer:

• Competitive Compensation Package:  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.

• Inclusive, Multilingual Culture:  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.