Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, enhancing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team is committed to delivering an unmatched combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.

Location: Budapest, Hungary

Position Summary:

A position has arisen for a Supervisor in our Customer Service Department, based at our new Shared Service Center in Budapest. This is a great opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast paced environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure the highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, improving business performance and aligning to the overall business objectives to enable growth.

Key Responsibilities:

• Lead a team of customer care representatives in the field of administration, order management, quotations, master data.

• Responsible for the success of the daily operations of the team.

• Drive the resolution of complex customer requirements, manage and follow-up critical issues, collaborating closely with partner functions.

• Communicate cross functionally as the need arises with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.

• Ensure that the Key Performance Metrics for Customer Services are met

• Support key Customer Service strategies to drive customer loyalty & resulting customer satisfaction score.

• Support Sales to enhance the customer experience by providing appropriate guidance.

• Take the lead and drive key projects to support local/corporate initiatives.

• Identify key improvement opportunities - e.g. system enhancements, processes, tools.

• Apply system knowledge to provide appropriate guidance on transactional capability.

• Oversee management of customer related data within ERP systems.

• To meet the demands of business capacity and seasonality, it may be vital to lead cross training and cross support initiatives by partnering other customer service teams.

• Stabilize the Operations Teams to reduce the attrition rate.

• Boost seniority in the respective team with effective 1:1's, coaching and mentoring.

Skills:

• Proven skills in people management & development.

• Experience in supporting efficiency and productivity projects.

• English language skills are essential, Swedish language is a plus

• Must be able to interface effectively with internal & external customers.

• Strong results focus and attention to detail are crucial.

• Demonstrated ability with systems is essential, including Outlook, PowerPoint & Excel.

• Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.

• An ability to handle confidential and/or proprietary information. 

• Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.

• Excellent analytical and presentation skills required.

• Must be task focused with enthusiasm and a flexible approach.

• Experience:

• A minimum of 5+ years’ customer service leadership experience is required preferably in a shared services environment.

• Experience with ERP systems.

• Education:

• Requires a Bachelor’s degree from four-year college or university or equivalent work experience.

What We Offer:

• Competitive Compensation Package:  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.

• Inclusive, Multilingual Culture:  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Working Conditions:

This position requires repetitive typing and regular use of a computer plus multiple displays.

Most of the other physical demands are typical with those associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.