Within the Engineering Department, Technical Support Engineers provide highly qualified technical post-sales support to both external and internal customers. NI Technical Support is a key-value added service that ensures customer success and repetitive business. As a German speaking Technical Support Engineer you will gain a deep knowledge of NI products and apply that expertise to solving our customers' problem and challenges, providing technical consultation and being a recognized instructor of NI Customer Education portfolio.

In this Role, Your Responsibilities Will Be:

• Gain a deep understanding and learning of NI products portfolio through a formal initial training program and a continuous improvement attitude

• Understand customers' problems or challenges, find a communicate creative technical post-sales solution to maximize customer satisfaction and follow-up with customer to provide a great user experience

• Delivering customer education for core products with clear explanations of technical content and answering questions. Ensuring adaptability of the content and explanations to match the skill level of the customers

• Support internal customers:

• Sales: providing technical support, developing Proof of Concepts (POC's), generating highly qualified sales leads

• Marketing: attending and presenting at seminars and roadshow

Who You Are:

You keep in touch with customers. You solicit both input and discussion. You become an early adopter.

For This Role, You Will Need:

• Degree in Electronics, Telecommunications, Automation, Computer, Aerospace, Mechanical, Electric Engineering or Physics

• Technical aptitude and a thorough understanding of electronics and high-level programming languages

• Must be able to handle multiple task

• Must enjoy working with people and contribute to the team success as well as working tenaciously in order to meet or exceed personal goals

• Strong customer focus and problem solving to analyze the problem and think creatively to provide a solution

• Willing to put self in unfamiliar situation in order to learn and to identify new areas of learning*

• Able to identify issues, problems and opportunities and choose appropriate actions

• Excellent written, oral and presentation skills are key

• Fluent spoken and written English and German

• A proactive/can do attitude is vital

Preferred Qualifications that Set You Apart:

• Experience in instrumentation & control, industrial automation is preferred

Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our flexible work from home policy allows you to make the best of your time, by combining home office days with collaborative experiences in the office so that you can personalize your work-life mix.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. We are committed to providing an inclusive, open, and welcoming workplace environment for people, helping all to make the most of their professional potential.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24010312

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.