JOB REQUIREMENTS: Looking to work for a company that embraces a work-life balance? This is your opportunity to join an industry leader in innovation and #PlaceYourStampHere at Western States! We are currently seeking an experienced Customer Support Account Manager to join our dynamic team. Our Customer Support Account Manager will serve as the primary point of contact for designated accounts, providing outstanding support and ensuring the highest level of customer satisfaction. We are looking for proven experience in Account Management, or a similar customer-facing role. This role serves as the main point of contact for assigned customer accounts, building and maintaining strong relationships with key customers. Experienced, enthusiastic, motivated, and positive candidates with experience in interacting with customers in the Customer Service field, that is who we are looking for to join our Team. Our office is located in Butler, just minutes from Milwaukee. WHY CHOOSE WESTERN STATES? In addition to joining a stable 115+ year company. Employees receive COMPREHENSIVE BENEFITS, 401k + COMPANY MATCH, , 9 PAID HOLIDAYS and more to offer! Check out our Western States Facebook page to see some of the fun things we do at Western States! WHAT WOULD MY DAY LOOK LIKE IN THIS ROLE? Serve as the main point of contact for all customer inquiries, requests, and escalations. Building and maintaining strong, long-lasting client relationships through regular communication and engagement. Understanding client needs and objectives, and work closely with internal teams to ensure those needs are met Utilizing your strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers. Applying your excellent problem-solving and decision-making abilities, with a focus on delivering effective solutions. Successfully handling escalations and resolving customer complaints or issues effectively and efficiently. Proactively identifying opportunities to upsell additional products or services to existing clients. Creating miscellaneous reports on an as-needed basis. Other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or equivalent required; post-secondary education preferred. Previous experience in Account Management or Inside Sales role. Proven experience with ERP systems, Microsoft Office suite, and order quoting software. Proven listening and strong communication skills (written and verbal) with the ability to articulate requests and actions in a concise, clear, and timely manner. Demonstrated ability to learn and retain various products, data entry, order, and manufacturing information/processes. Demonstrated ability to function independently and make informed/sound decisions apart from direct supervision after training in a team-based environment. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=214427&clientkey=C92A2618A5A34A804E370E9056843443&jpt=55c35c630b0b2ef18fc70e2a30591bde Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.