Crowne Plaza Canberra is looking for a full-time Group Reservations Coordinator.

As a Group Reservations Coordinator, you’ll make sure all our clients’ group booking run smoothly - acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for group guests and as well as partnering with external stakeholders to maintain strong partnerships for long-term contracts.

A little taste of your day to day

• In charge of all group enquiries, contracting and coordination, including guest rooms

• Seeking proactive measures to maximise all opportunities to increase sales

• Developing and maintaining relationships with key clients and outside contacts

• Manage the rooming list process for all group segments

• Conduct group briefings and site inspections

• Liaise with the Revenue Team & Reservations Department for room availability and room preferences

• Liaise with finance to ensure billing is accurate and credit approvals are processed correctly

What we need from you:

• Experience in a similar role

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proven communication skills across, phone, email & face to face style interactions

• Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded

• Problem solving and organizational abilities

• Experience working in a hotel reservations or front office role

• Must have working rights for Australia

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave

• Hotel Perks like accommodation and Food & Beverage discounts

• Enhanced parental leave

• Proactive health days and flexible work options

• Your career journey will be supported through our lifelong development program

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow with IHG

• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

We are proud to be IHG and we know that you will be too #Gofurthertogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.