POSITION OVERVIEW

Job Title: Volume Recruiter

Job Type: Full-Time

Location: Hybrid | Cape Town

Hours: Predominantly SA hours but must have flexibility to work US hours as and when needed.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Recruiter who will be responsible for managing all volume recruitment in South Africa. This position requires a proactive individual who is organized, well-spoken, and knowledgeable about employment and recruitment laws. The ideal candidate will have experience in sourcing, screening and conducting interviews as well as onboarding of new employees and working with HR to ensure a seemless journey. Flexibility and a willingness to work onsite for high-volume intakes are essential for this role.

To be considered for this role, you must complete a full application on our company careers page.

SALARY

Commensurate

POSITION RESPONSIBILITIES

Key Responsibilities:

• Volume recruitment

• Screen resumes, conduct phone and in-person interviews, and assess candidates against job requirements.

• Assist with the onboarding process for new hires.

• Scheduling interviews, coordinating with hiring managers and candidates.

• Responding to candidate inquiries professionally

• Organize and maintain recruitment records, ensuring data accuracy and compliance.

• Communicate with candidates regarding interview schedules, status updates, and necessary documentation.

• Provide a positive and professional experience for candidates during the recruitment process.

• Utilize applicant tracking systems (ATS) to manage candidate applications and update recruitment statuses.

• Ensure timely and accurate data entry to support recruitment reporting.

• Build and maintain a network of potential candidates for current and future hiring needs.

• Promote the company's employer brand to attract top talent.

• Ensure compliance with all relevant employment laws and regulations.

• Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner.

• Complete daily and weekly reports on recruitment activities.

• Flexibility to work shifts as required to meet recruitment needs.

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Key Skills and Experience:

• Matric with entry level Tertiary qualification (In human resources related field)

• MUSThave Proven experience in volume recruitment.

• BPO background is advantageous.

• Willingness to learn and grow within the role.

• Strong interviewing skills and experience.

• HR background is advantageous.

• Knowledge of employment and recruitment laws.

• Excellent verbal and written communication skills.

• Highly organized with strong time management skills.

• Flexible with working shifts.

• Strong understanding of recruitment principles and practices in South Africa.

• Excellent communication and interpersonal skills.

• Ability to effectively manage multiple priorities in a fast-paced environment.

• Proficiency in using applicant tracking systems (ATS) and other recruitment tools.

• High level of professionalism and integrity.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

ID2024-42734

Updated Date9/18/2024

DepartmentTalent Acquisition Positions

BonusNo

EducationAssociate Degree, Certification or Equivalent Combination of Training and Experience

Min. Years Experience3

Company/BrandMCI

Location : LocationZA-WC-Cape Town

Career LevelMid-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time

Reports ToSenior Manager