Job Description

NetSuite Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, NetSuite Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth. Our NS Field Service Management Principal Consultants implement these field service management features for NetSuite customers, providing them the tools to manage their most important asset- their customers!

The Principal Consultant for NS Field Service Management contributes to the Delivery Practice of NetSuite Professional Services. You will be part of a team that assists customers with implementing NS Field Service Management. The role requires heavy interaction with customers and NetSuite implementation teams.

Qualifications:

• 5-7 years of relevant field service management domain experience implementing software solutions; experience with NS Field Service Management or NetSuite ERP Financials a plus

• Extensive knowledge/understanding of field service management processes, solutions, and integrations

• Minimum of 5 years' customer communications experience; track record of swift escalation handling and issue resolution

• Accounting background a plus

• Experience managing multiple projects at once and meeting multiple deliverables on schedule

• Project leadership experience very strongly preferred

• Experience with defining requirements for complex customizations and integrations

• Ability to guide customers based on leading practices

• Very strong verbal and written communication as well as presentation skills

• Degree in Accounting, Finance, Economics, Business Administration or related field a plus

• NetSuite ERP Consultant and/or other NetSuite certifications a plus

• Additional relevant certification and expertise preferred (Field Service Management, Construction Management, etc.)

• Ability to travel on a modest to moderate basis, as appropriate

Career Level - IC3

Responsibilities

Responsibilities include:

· Gather and document customer business requirements with attention to detail

· Work with customers to configure NetSuite software (NS Field Service Management) to support customer business requirements

· Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit NS Field Service Management features; use of creative thinking to aid in customer adoption of NS Field Service Management

· Collaborate and connect with Project Managers and colleagues to facilitate on time and on budget project delivery

· Analyze and architect solutions for business requirements which may include complex configurations and/or technical components

· Define detailed functional requirements for automations and integrations to NetSuite

· Work with technical teams to design and test automations and integrations

· Perform quality reviews of deliverables developed by other team members

· Achieve or exceed billable utilization targets

· Continue to increase product knowledge and pursue relevant certifications

· Mentor and review the work of more junior NS Field Service Management consulting team members

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $76,700 to $167,600 per annum.

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer