Inside Sales Representative - French Speaker

Millions of people contact Dell Technologies every year for help, advice, and support when they can’t find the answer, they are looking for on Dell.com. These engagements are an opportunity for us to position Dell Technologies in an Extraordinary way. They have a long-lasting impact on how our customers think about Dell, what they tell their friends/colleagues, and whether they decide to choose Dell now, and in the future.

The CCOE team is often responsible for many people’s first human interaction with Dell Technologies. We set the tone for a lifetime relationship. The people we engage with become the change-makers of tomorrow. Their businesses, enabled by our technology, shape the future of our lives. If we get it wrong, our competitors are waiting.

As a Customer Center of Excellence Agent, we will expect you to deliver ‘Extraordinary Experiences ’ to our customers.

What you’ll achieve

Join us as an Inside Sales Representative on our Inside Sales team in Casablanca to do the best work of your career and make a profound social impact.

You will:

• Deliver ‘Extraordinary Experiences’ to our customers

• Achieve and exceed the various targets and KPIs defined by the CCOE organization

• Engage with our Customers when they choose to contact us via Phone, Chat, or Social media platforms (e.g. WhatsApp)

• Satisfy each customer’s needs using our proven approach

• Customer needs will vary. CCOE Agents are expected to deliver extraordinary experiences

• CCOE Agents are expected to be the embodiment of Dell Technologies’ Culture code

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluent communication skills in French

• English speaking and written will be appreciated

• Good understanding of computer technology

• Research skills, curiosity about business components, and good problem-solving skills

• Knowledge of applicable technology, products, and services & ability to identify how these products and services align with customer/partner needs

• Capacity to be a results-oriented teammate

Desirable Requirements

• Knowledge of the technology environment

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 4th April 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Job ID: R262416