IT Support Technician 1 About Eastern Washington University: Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds. Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD). Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/. Tribal Land Acknowledgement Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place---the knowledge that comes from the land. Job Summary: We are currently seeking skilled and team-oriented applicants for the following position: IT Support Technician 1 The Department of Information Technology provides an array of services that include network infrastructure that supports effective communication and collaboration; data management including collection, storage, management and distribution; comprehensive support that enables employees to make the most effective use of IT resources; maintenance and security that support both the continued optimal operation and protection of both infrastructure and data. This position is part of a three person team within the Help Desk and is responsible for providing tier 1 level support for break-fix issues, providing access to services requested, and a single point of contact via the campus wide Help Desk line. This position reports to the Help Desk Supervisor. A Help Desk Technician is responsible for providing professional, clearly communicated technical support to the University. Specifically, Tier 1 support of desktop computing and classrooms for campus. This is done on the phone, in chat, or via email. This focus allows the campus to have decreased mean time to resolution for technology, increasing student success. The salary for this position is $44,580 (minimum) up to $53,964. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access