R1 RCM India is proud to be recognized amongst India's Top 25 Best Companies to Work For TM 2024 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Position Title: Director Training

Function: RPS

Location (India): Hyderabad, Chennai, NCR

Position Summary:

The incumbent will be part of Global RPS team across India and Philippines and will be responsible for managing the Training for Middle and backend businesses based in India and will collaborate and work closely with the US stakeholders. This role requires to manage the training deliverables (SLAs) and as per the client/business needs for all services lines within RCM (Middle and backend RCM Operations)

Key duties & Responsibilities:

The incumbent will be responsible for the overall RCM Training function and ensure that the SLAs are met.

Align with the goals for the organization and plan and prepare capabilities whilst creating a scalable organization

Working closely with the stakeholders (both onshore leaders and India & Philippines Operations leaders), understanding the business needs, and providing strategic leadership to ensure that we meet the client/customer goals

Provide the required partnership and support to the Operations team to enable successful execution.

Will be responsible for driving initiatives to bring out efficiency in the process and be able to meet the customer/business requirements

Manage delivery of client’s expectations outlined in the scope of work for the span.

The span can vary depending upon process complexity, future growth and stage of business.

Client relationship management

Identify and lead projects of high impact within the business

Manage Day to Day functioning by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.

Ability to oversee and manage a team and service delivery for multiple clients/sites/facility.

Ensure achievement of SLA's across the business unit with no revenue shrinkage.

Drive on time results for India and Global stakeholders and customers that is defect free and in an operationally efficient manner.

Understand Corporate Compliance, Policies and Procedures and best practices.

Be the point of contact for all critical/strategic level inquiries for clients & onsite team in a clear, concise, and timely manner.

Other duties as outlined by Global and Geo leadership

Must have Skills:

• Possess strong domain knowledge in the outpatient, inpatient and profee service lines covering all specialties

• Should have minimum 5+ years of experience in leading the quality & education function

• Demonstrated strong bias for action; ability to drive decision velocity; fill gaps and seek

additional resources internally or through partners to quickly knock down barriers and

execute.

• Superior relationship management skills: ability to influence and engage direct and indirect

reports and peers, as well as effectively operate within a matrix organization. Ability to communicate complex concepts in clear and concise language, adapting to a variety of audiences.

• Demonstrated ability to work collaboratively with leaders within the firm to develop and

execute plans.

• Ability to think creatively and to drive innovation and develop and lead innovative,

actionable, vision-driven initiative in collaborative environments to engage, inspire, and

influence our architects and engineers.

• Ability to mentor, coach and provide appropriate guidance/direction/feedback to others

Strong verbal and written communication skills

• Previous experience training and mentoring coders and/or auditors

Min Experience Required: Overall, 15+ years of process training exp , preferably into Healthcare RCM or RCM or KPO/BPO

Certifications: Current RHIA, RHIT, CCS, CCS-P, CPC, CPC-H (COC), CPMA, or CIC certification

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”