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F&A ITS - AV Services

About the Department

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.

Job Summary

This position conducts a range of technical processes and procedures in the planning, development and production of audio-visual productions. Works closely with staff and faculty within a unit. Assembles, operates, and maintains audio-visual equipment for meetings, classrooms, etc.

Responsibilities

• Provides day-to-day AV systems support for central-pool campus classrooms.
• Provides training or tutorials to instructors and staff on how to use classroom AV technology or rental equipment.
• Fulfills requests for equipment setup (microphones, projectors, cameras, PAs, etc.) in classrooms or other spaces to support live or recorded classes, meetings, or events.
• Works together with the AV Services team to keep records of all field service requests, rental/lending of equipment, digitization/editing, and scheduled support events in common platforms (Google Drive, Web Checkout, Toggl, Service Now, etc.).
• Supports instructor and staff use of AV and video conferencing equipment to facilitate Zoom meetings and recordings.
• Supports instructor and staff use of AV equipment to facilitate recording to Panopto (video management/lecture capture system).
• Works collaboratively with the AV Services team to coordinate help requests, respond to break/fix requests, and performs maintenance across central-pool campus classrooms on a weekly and quarterly basis.
• Assists with manual lecture capture, or audio or video production requests, as needed.
• Assists with basic video editing for professional presentations, as needed.
• Communicates clearly and effectively with clients, including professional interaction with faculty, instructors, staff and students.
• Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
• Provides projection services and presentation support for academic and public events within standard operating procedures.
• May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor\'s degree.

Experience:

• Providing AV support, equipment setup, troubleshooting, and customer service for live events.
• Professional level audio and video production and editing.
• Providing direct customer support in conference rooms, classrooms, or similar.
• Troubleshooting AV equipment in conference rooms, classrooms, or simi ar.

Certifications:

• CTS
• Basic Extron Level 1

Technical Skills or Knowledge:

• Skilled in audio and/or video production work.
• Proficent in audio and/or video editing software and processes.

Preferred Competencies

Professional and patient customer service attitude, including the ability to understand customer needs quickly and explain technical topics to a non-technical audience.

Work effectively and professionally in high-pressure situations, especially when troubleshooting.

Maintain a friendly and professional customer service attitude and use good communication skills to help non-technical clients quickly and effectively resolve AV issues.

Proven history of effectively supporting a wide range of clients.

Take initiative and learn new technologies without extensive direction.

Take initiative to work with the team to find solutions to problems or make processes more efficient.

A record of reliable and responsible performance.

Work as part of a team, or independently, as needed.

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