Job Description

This role will by onsite 5x days per week in Chicago, IL for the first month, then will move to a hybrid model after training is complete.

The Desktop Support Specialist is the front-line end user support for Windows devices. They will be servicing employees with laptop and application troubleshooting, imaging desktops, training users, administering new equipment, and performing computer refreshes. Upon starting this role, this resource will support a large computer firmware and driver refresh to 650+ users. They will also support lifecycle management and administer new Windows laptops.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 3-4+ years of professional work experience with recent 2+ years in desktop support/help desk.

• Experience with Windows 10 and 11.

• Experience imaging Windows laptops and interfacing with users for laptop support.

• Experience performing laptop driver refreshes and warranty updates.

• Understanding of laptop lifecycle management and administering new laptops.

• Experience with Microsoft Suite and troubleshooting applications.

• Proficiency in CRM and ticketing systems such as ServiceNow.

• Strong communication and customer services skills. - Experience with Mac OS (they will be introducing more Mac in the future)

• Administering office telephony equipment and services null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.