DESCRIPTION

The Training Team is an integral part of the Google Stores program. The Training Team delivers brand product, sales skills, and store operations training to new hires and existing team members. As a Master Trainer, you will oversee store-level Lead Trainers and Managers to deliver consistently superb, enthusiastic, and engaging training experiences to store staff. You will work closely with our client and internal stakeholders to establish new content, develop resources, and ensure training is constantly evolving to meet the business needs.

Work location must be one of these: New York, NY; Boston, MA; Mountain View, CA; Chicago, IL area; or Los Angeles, CA

RESPONSIBILITIES

• Work with store teams and clients to proactively determine sales and product training priorities and what training to deliver to ensure the highest business impact.

• Conduct training initiatives, continual education, and workshops for products and services, while emphasizing value proposition.

• Create, and partner to create, hands-on, face-to-face delivery of product and technical training for staff, including train-the-trainer activities, and to key partners and client.

• Design and implement follow-up activities to strengthen and sustain knowledge gained and skills developed from technical training programs and courses.

• Continuously work with Lead Trainers and Managers to improve / customize existing programs and courses.

• Participate in training planning conversations with regional leadership, partner managers, stakeholders, and subject matter experts to tailor content for learners as required.

• Coordinate, design and implement training/education plans to drive retail sales using sales data, mystery shop results, NPS, and others to develop training strategy.

• Oversee and maintain program specific LMS/training repository, systems, and reporting.

• Facilitates Training Team conference calls to provide partnership and create solutions to address business needs around product education and selling behaviors.

• Continuous improvement and customization of existing training programs, tools, and courses.

• Other duties as assigned.

QUALIFICATIONS

• Bachelors degree or equivalent work experience.

• 5+ years of experience in education, training/development or academic teaching of adult learners required.

• 3+ years of experience conducting sales and operations training for national tech retailer.

• 3-5 years’ experience with leading, managing, guiding, and developing direct reports.

• Project management or account management experience preferred.

• Travel up to 50% to various venues and geographies.

• Demonstrated ability to teach, inspire, coach and develop a team through feedback and hands on engagement.

• Experience providing live training to a diverse set of sales teams and representatives from new sellers to highly experienced veterans.

• Experience creating, maintaining and/or delivering content in fast-moving technology areas, with ability to proactively build training content outlines and critical path timelines for deliverables.

• Experience in creating curriculum, lesson plans, and assessments.

• Excellent people skills; relationship building, influential, motivational .

• Superior multi-tasking abilities: willingness to dive in wherever needed while keeping assigned projects on track.

• The qualified individual must possess a strong passion for success, an abundance of energy, committed to delivering superior service and performance, a team player excited to learn and grow as a member of the Mosaic team.

• Outstanding organizational skills, attention to detail, and prioritization of tasks.

• Superior interpersonal skills to work closely with other team members, sales associates, retail sales management, and clients.

• Excellent written communication, verbal communication, and presentation skills.

• Must be open to receive constructive and specific feedback to improve skill, evolve the needs of the brand and further develop as a professional.

• Ability to work collaboratively and build positive/effective partnerships.

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants.

Acosta et ses filiales , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir.

Acosta et ses filiales sont des employeurs offrant l’égalité des chances .

Nous nous engageons à fournir des aménagements pour les personnes handicapées . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi.

Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser.

En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation .

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $100,000.00 - $125,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 2694