Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Job overview and responsibilities

This position is responsible for leading a team of instructional designers and master instructors who support design, development and delivery stages of curricula. This person will oversee and represent both Training Design and Delivery through the envision, design, build and activation phases to include new policies, procedures or operating standards. This position provides a point of view on what constitutes innovative, strong design service principles based on the modality, content and business outcomes. The employee will apply experience and expertise with our frontline group to establish and complete a multi-year strategy, designing and implementing innovative and engaging learning experiences that drive operational excellence and improve United’s Net Promotor Score (NPS). Responsible for improving training efficiency and consistency across all applicable roles and locations, and reducing speed to market using AI, applicable training approaches, etc. while ensuring the training fits the need, initiative, and learners persona. This role is responsible for ensuring the end-to-end learning experience is targeted to the learning audience(s), supports United’s core4, and meets all requirements. Within an end-to-end view, the person in this position designs experiences that provide observable and measurable behaviors within the target learning audience(s).

· Orchestrates the design of the learning experience by understanding performance and regulatory requirements, defining learning solution architecture, identifying optimal delivery methods, overseeing the make-buy process, scope of work, and resourcing needs

· Facilitates architecture, design and contribution working sessions with applicable partners to develop and document the end-to-end learning experience solution for each type targeted population

· Continuously drives groundbreaking innovations and learning technology into the learning experience solutions

· Responsible for articulating the vision and requirements that the business sponsor and Global Management team have defined together and then translates the business requirements into the learning experience requirements commensurate with performance and regulatory requirements

· Facilitates design reviews to include an internal team review and then a formal review with key collaborators to ensure solutions meet the requirements

· Facilitates validation of design completion and delivery ensuring the learning experience solution achieves business outcomes

· Oversees the production of learning interactions during the Design, Build and Delivery stages, working to ensure all interactions and assets created by the team are aligned to well-defined design and delivery principles

Qualifications

What's needed to succeed (Minimum Qualifications):

• 7+ years of relevant experience

• 5+ years experience in the field of work and 1+ year of managerial experience

• Knowledge of facilitated and non-facilitated training methodologies and tools

• Ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes

• Ability to prioritize, organize, and facilitate effectively in order to manage multiple projects to meet deadlines

• Ability to creatively tackle problems while working under pressure

• Ability to show good judgment, take initiative, and make decisions to accomplish job duties

• Ability to work closely with peers to ensure successful learning outcomes

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of Airport Operations

• 3+ years of business experience outside of learning and development space

• Skills in measurement and evaluation of training initiatives

• Experience in designing innovative, learner centric, multiple delivery method learning solutions

• Deep experience facilitating groups of individuals to unstructured outcomes

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $124,735.00 to $169,950.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.