JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary Critical Environments Program Manager provide data center operational program delivery to assigned regional portfolio. Support Facility/Operations Management in the training, delivery, and audit of portfolio platform standards. This includes but is not limited to training, procedural, and technical platforms. Responsible for maintaining effective communications with the Facility/Operations Management and support staff while managing feedback loop to/from portfolio & data center operational team. Responsibilities Task will include but not be limited to: Communicate and collaborate with Facility/Operations Management/Client in the evaluation of MEP technical issues and provide recommendations to resolve identified problems. Manage and develop the reporting techniques necessary for updating all those involved. Maintain an effective tracking system to keep department heads informed of all activities and assigned work efforts. Support all MOP/SOP templates, understanding and work efforts directly related to the critical infrastructure, including attendance at recurring meetings, tracking of MOP related Operations (90 Day Report / TPRM) or follow-up on past/future CWA work efforts. Drive 10% audit of the completion of work efforts associated with Critical Facilities - this includes management of all documentation, approval process, Critical Facilities Incident Reporting, attendance on weekly calls and training of JLL facility/engineering teams and related vendors. Audit work orders and customer/client tickets, ensuring quality standards are achieved. Drive initiation and coordination of MEP Operations/construction related activities supporting critical operations/functions. Review plans and drawings with site teams (HVAC, electrical, plumbing, life safety, generator, property specification, and requirements, etc.), to eliminate potential operational or system problems, make recommendations as necessary and/or required. Provide technical direction and review for all consulting engineers, and/or MEP vendors, retained for by operations. Ensure and audit that all proper close-out and commissioning procedures are followed - including the collection, distribution, and storage of all documentation. Oversee the development, deployment, continuous operation, and the maintenance of all data center systems effecting the critical operations, but not limited to the following: Mechanical (HVAC, EAC, pumps, strainers, controls, etc.) Electrical (UPS, PDU, generators, primary switch gear, etc.), Plumbing (condensate, fuel oil, pre-action, etc.), Fire/Life Safety (alarming, suppression, etc.), Operations/light construction (demo or new SEP/UPS circuits, equipment's, etc.), services. Conduct regular spot inspections to ensure the facility is being maintained to the highest standards or the standards expected by the MSA and the Client. Immediately recognize and report deficiencies to management. Recommend improvements and modifications to increase system reliability. Audit inspections, testing and certification for Mechanical, Electrical, Plumbing, etc., systems are completed as required and permits displayed and reissued on a timely basis. Analyze equipment performance and maintenance methods. Review and audit maintenance programs. Create, implement, and ensure adherence to the P