Job Description Customer Service Associate - Call Center Advisor Opportunities - Start Date: 2/10/2025 | Cincinnati, OH (Hybrid) Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We're looking for a Customer Service Associates in our Call Center to join our ever-evolving Customer Experience team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together. What you'll own You will provide customer support to merchants within our Call Center support team, via phone and email, while handling a high volume of inquiries related to Worldpay products and services. Your responsibilities include identifying the root cause of issues, utilizing tools and resources to resolve them, and tracking and documenting inbound support requests with accurate notations. Additionally, you will ensure adherence to quality standards, schedules, and average handle times. Your training & Nesting (OJT) will be onsite Monday thru Friday 8am-5:30pm for 13-weeks, 100% attendance is required. You will work a hybrid schedule; onsite 2 days per week You will address a high-volume contact center responsible for omni-channel servicing via voice, email, and chat. You will closely follow step-by-step troubleshooting procedures for point-of-sale or stand-alone equipment. You will proficiently utilize multiple computer applications to properly service merchant requests. You will be proactively identifying merchant's needs utilizing available resources. Where you'll own it You'll own it in the Cincinnati, OH Office (hybrid position). While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. Training Schedule: (Required Onsite) -13 Weeks - 8:00am - 5:30pm Shift Information (after completion of training):Mid Shift: Starts between 9:30 AM and 12:00 PM (8 hr shifts) Late Shift: Starts between 12:00 PM and 3:30 PM (8 hr shifts) What you'll bring Payments processing or call center environment experience Ability to remain composed and customer focused at all times Ability to articulate actions taken & properly set expectations for servicing resolution Working knowledge of PC/laptop and Microsoft Office applications - focused on Teams and Outlook Ability to prioritize and manage time effectively Ability to effectively communicate - both written and verbal Comprehension of various communication types, i.e., phone line, ethernet, Wi-Fi, Bluetooth Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to ma