At the heart of every great city is a great zoo. And at the heart of a great zoo are many individuals and entities who invest in the zoo's larger mission - saving wildlife to save our planet. POSITION SUMMARY: The Development Team at the Cincinnati Zoo & Botanical Garden is a small but mighty team of eight, so we consider each of us a fundraiser! We are looking for our next great team member who is excited to help this team meet our audacious goals and support every donor in their lifecycle of giving to the Zoo. This position is our front line of support - assuring excellent donor stewardship in every interaction in addition to gift processing, phone calls, and emails for every gift. Gift processing includes, but is not limited to, gift renewals, gift processing, fulfillment, acknowledgement, donor calls and follow up, and database maintenance. Position also includes other duties as assigned, including after hours' event support. RESPONSIBILITIES/DUTIES INCLUDE (but are not limited to): GIFT PROCESSING Manages frontline donor relations including receiving and returning donor calls and emails. Problem solves with donors and the team to ensure high level stewardship of our donors. Manages the receipt and processing of all incoming gifts, pledges, and stock transactions: process credit card charges, soft credits, batch and post to Raiser's Edge, gift reports as instructed to appropriate individuals, daily delivery of posted batches to Finance, daily delivery of deposits to the vault, and hard files management. Furthermore, continually looks for ways to make the process more efficient. Manages recurring gifts, matching gifts, and pledge tracking. Processes gifts and produces a yearly tax receipt letter as needed. Supports Donor Clubs (Andrew Erkenbrecher Society, Keeper Circle, and Futures Society): process gifts and update membership dates, produce and mail AES and KC membership cards, maintain rosters and records, and processing and mailing of monthly renewals or yearly invoices, as well as recapture solicitations Acknowledges all gifts and commitments in accordance with Development standards: accomplished within two-three working days of receipt. Acknowledgements for gifts are sent to the appropriate Development staff or Zoo Director's office, with follow up to completion and finally mailing. Collaborates with the Director of Corporate Relations to manage and acknowledge the invoicing of all sponsorships appropriately. Provides support for special events including Zoofari, Zoo La La, and Zootanical by managing invoicing for sponsors, tracking ticket purchases, etc. and attends events for monetary or other help as needed. Manages credit card payment processing accounts (IATS/Blackbaud Merchant Services): processing and issuing credits as necessary. DATABASE MANAGEMENT Oversees Raiser's Edge database, including database cleanup, records management and overall administration. Oversees connection with Galaxy and Raiser's Edge while continually looking for ways to improve and optimize link, including Omatic software. Responsible for pulling mailing lists, reports and other data from Raiser's Edge to support the team's cultivation, and acquisition plans. Manages relationship between Finance team and Development, including providing reporting and overseeing the management of fund accounts within our database to match finance's system. OTHER (DEVELOPMENT TEAM SUPPORT) Delivers and picks up department mail from Purchasing Department, including running mail through the postage machine for the team, as needed Manages the main printer for the Marketing and Development teams, as well as the letter folding machine, including calling support when broken, maintaining resources needed, and being the in-house expert. Performs other duties as assigned to support