Ensure program services are high quality. This includes handling inquiries, enrollments, referrals, support, interventions, and closure activities. - Oversee project development and ensure it is managed efficiently within the budget and guidelines. - Supervise skill-building workshops and other service options. - Ensure the safety and well-being of all program participants. Address any complaints or issues that arise. - Actively recruit and network through outreach efforts. Seek potential referral sources and build strong relationships with them.

• Manage all promotional, marketing, and advertising activities.  - Facilitate project workshops as needed. Make sure they help clients learn and apply skills to stay engaged. - Provide case management services to participants. - Supervise employees by hiring, training, coaching, evaluating, and resolving conflicts. - Create a fair, respectful, and positive work environment. - Join the agency management team and participate in the Family Support Committee of the Board of Directors. Prepare monthly reports and track finances.

• Conduct program evaluations. Help with grant applications and necessary reporting. - Attend required grant meetings. - Follow and promote the trauma-informed care and healing-centered approaches from the Trauma-Informed PA Plan of 2020. - Perform other duties assigned by the Executive Director or Assistant Director.