Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Part of Cleveland Clinic Children's, the M40 Pediatric Stepdown Unit is dedicated to the care of children of all ages. This team focuses on treating patients with congenital heart disease and a variety of medical and surgical needs, including pre-heart transplant care. The dedicated and highly trained caregivers on this unit deliver world-class patient care through an intricate nursing care model that is rooted in evidence-based practice and always puts patients first. As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences.

A caregiver in this position works a night shift 11:00pm-7:30am. Every other weekend and every other holiday rotation is also required. ​

The ideal future caregiver is someone who:

• Thrives in a team environment.

• Enjoys working with children.

• Demonstrates a strong work ethic.

• Can critically think and problem solve for patients' best interests.

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Responds to patient call lights in a manner that expedites appropriate follow through.

• Makes rounds on patients throughout their hospital stay.

• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.

• Assists with processing patient admissions, transfers and discharges.

• Provides concierge service to assist patients and families with way finding and directs them to available resources.

• Assembles and maintains patient medical records and other documents related to patient care.

• Assists with unit clerical functions.

• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Other duties as assigned.

Minimum qualifications for the ideal caregiver include:

• High School Diploma or GED required.

• Minimum 1 year experience in a customer service-related role.

• Prior job experience with typing or computer training or equivalent coursework.

Preferred qualifications for the ideal caregiver include:

• College degree preferred.

• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities