The role of the Information Technology Junior Analyst is to provide support as a point-of-contact for store personnel, third party vendors, and store installation managers with networking scheduling, execution, and issues that arise. Opportunities within the PSG IT support organizational structure includes Store Computer Operations Helpdesk, working existing open cases, providing both incident troubleshooting and problem management for the field. Significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills. Strategy & Planning Manage work order schedules, work in-progress schedule and completion documents for approval of payment. Manage the maintenance and distribution of new demand, special project, acquisition, renovation, and relocation schedules. Consult in the reviewing of data drop scopes of work, and termination locations for a project. Maintain control and follow-up of all problems encountered, illustrating action taken and parties concerned. Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors. Acquisition & Deployment Assist with the identification and implementation of solutions that provide enhanced functionality and value. Assist in the creation and deployment of service solutions that will simplify processes. Manage the process and installation of new equipment orders. Manage the process and installation of new vendor wiring orders via email and internet tools. Take active role in store relocations, renovations, new store, and break fix Local Area Networks. Operational Management Manage the coordination of Sherwin-Williams and vendor activities to ensure successful Store Technology & Operation installations. Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc. to resolve issues/problems. Verify invoices reflect services requested and performed, validate any discrepancies with supervisor. Monitor work order changes and communicate to necessary contacts. Open and update Service Now reports, create Meister Task cards, place wiring work orders, update tracking and reporting tools. Contact stores to provide job activity scope and appropriate directions. Monitor control all channels of ITSM requests. Coordinate documentation and dispatching of complex Local Area Network issues, Messaging, Server and other concerns to appropriate parts of the organization. Recommend process and procedural improvements for all individual operational responsibilities. Incidental Functions Assist with Change Management preparations and implementations. Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department. Attend meetings in participation with the team. Produce quarterly reports to include tickets worked, average time for completion, hardware data(units/dollars), and current trends. Produce decision guidelines and processes for cross-departmental utilization Work outside the standard office 7.5-hour workday may be required. Position Requirements Formal Education & Certification Associate degree in IT related field or equivalent experience. Knowledge & Experience 0-1-year IT experience 0-1-year experience with computer hardware and/or software. 0-1-year experience in customer service-related work. Basic understanding of information technology infrastructure and computer platforms. Basic understanding of computer administration concepts. Personal Attributes Competent in verbal and written communications. Eager to learn, grow and develop technical, interpersonal and