Lead Installer - Installation Cleveland, OH, USA Req #2167 Friday, October 18, 2024 TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you'll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program POSITION SUMMARY: The Lead Installation Technician reports to the Manager Located in Cleveland, OH Full-Time Remote The Lead Installation Technician plays a crucial role in delivering, installing, and ensuring the highest quality completion of our customer's equipment installations. Additionally, this position entails training and mentoring Delivery & Install team members to excel in their roles. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Routing and Planning: Plan delivery and installation routes according to the daily schedule to optimize efficiency and customer satisfaction. Training and Mentoring: Train and mentor Delivery & Installers on position procedures, best practices, and safety regulations. Loading and Driving: Efficiently and safely load vehicles using forklifts, dollies, etc., ensuring proper securing of equipment. Drive a 26 ft box truck to transport equipment to designated locations. Installation and Repair: Complete onsite paperwork accurately, obtaining required signatures from management. Troubleshoot basic equipment repairs efficiently to minimize downtime. Compliance and Safety: Follow and understand all company processes and procedures, ensuring compliance with safety regulations. Utilize company-provided technology for inventory management and accurate recording of customer visits. Equipment Maintenance: Survey safety devices and equipment regularly, maintaining clean and safe work areas. Take periodic inventory of parts, materials, and components as directed. Training and Communication: Read and interpret equipment manuals to perform required maintenance and service. Comply with and teach safety regulations to Delivery and Installers, fostering a culture of safety. Miscellaneous Duties: Lift heavy objects (75-100 pounds), crawl, and kneel as necessary. COMPETENCIES: Demonstrated leadership skills with the ability to provide direction to Install Technicians. Excellent phone etiquette, verbal, written, and interpersonal communication skills. Strong organizational abilities, multitasking skills, and the ability to prioritize work effectively. Self-motivated with the ability to work independently and drive team success. Flexibility to work weekends and overtime as required. QUALIFICATIONS & EXPERIENCE: High School Diploma or GED, or equivalent military or practical experience. 5+ years of relevant experience in equ