Ideal candidates will be located in the area of Ohio.

Essential Duties and Responsibilities include the following, other duties may be assigned:

- - Customer Relationship Management: Cultivate and manage relationships with existing clients in the laboratory coagulation sector. Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly.

- - Supply Chain Coordination: Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products (ie. Marketing & Sales Admin). On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands. Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times.

- - Product Expertise and Training: Maintain a comprehensive knowledge of laboratory coagulation products. Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings. Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions.

- - Sales Presentations: Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio. Present break-even calculators to bring specialty testing on-site.

- - Market Analysis and Strategy: Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space. Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion. Provide valuable insights to internal teams based on client feedback and market observations.

- - Communication and Issue Resolution: Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns. Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement. Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans.

- - Professional Development: Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation. Continuously enhance product knowledge and professional skills through ongoing training opportunities.

- - Investigates and resolves customer challenges to ensure exceptional customer service.

- - Provide capital equipment leads to Health System Executive colleagues as relevant.

- - Assists customers with technical inquiries.

- - Submit weekly and monthly reports as defined by sales management.

- - Operate within defined budgets and strictly within accordance with Corporate policies and procedures.

- - Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act.

- - Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered.

Advances Stagos Value Proposition with customers across assigned territory.