Description

The Technical Services Specialist provides PCMS conversion and data-focused technical support to customers within the PCMS User Group. The position will be responsible for analysis, planning, mapping and migration of information from a variety of client databases into PCMS as well as facilitating updates to existing PCMS databases. The position should have a strong understanding of relational databases, a data integrity focus, and a passion for executing work in a thorough and efficient manner. Strong communication skills, technical expertise and data analysis skills will be required in this position. The position reports to the Technical Services Lead.

Major Responsibilities/Activities:

• Support data migration projects from cradle to grave. Perform and support analysis of client data sources (typically, databases or spreadsheets), help define data mapping/data transformation logic, configure/implement migration logic, and execute migration of client source data to PCMS database format.

• Gather/validate/understand requirements for updates to existing PCMS databases, generate/test/execute script to deliver required updates, and validate results to ensure that correct outcome is achieved.

• Work with technical SMEs to ensure that data migration approaches and script-based PCMS updates are based upon and fully aligned with PCMS Best Practices methodologies.

• Work with internal and client database administrators (DBAs) to run script, validate results and perform quality assurance and testing activities.

• Works closely with project managers, supervisor and client personnel to ensure that projects tasks are executed and performed to the highest standard of quality.

• Provide consistent and timely updates on project progress and identify any potential issues which may impact execution strategy, project deliverables or schedule.

• Encourage and foster a positive working environment by ensuring fair and equal treatment for all employees and providing and encouraging career growth opportunities.

Essential Education/Attributes/Work Experience:

• Previous experience and familiarity with PCMS or other Inspection Data Management Systems (IDMS) is a plus.

• Proficient in writing SQL within SQL Server Management Studio. Proficiency in SQL (DDL, DQL, DML). Programming experience a plus.

• Flexibility/creativity in data transfer methods is encouraged.

• Strong communication and problem solving ability.

• Ability to interpret abstract technical ideas and concepts effectively.

• Ability to learn and apply new technical tools and software applications.

• General PC office skills with: MS Word, MS Excel, MS PowerPoint, MS project, Outlook.

• Demonstrate strong customer service focus and ability to establish and maintain a high level of user trust and confidence.

• High degree of accountability and responsibility for your work.

• Works well with others and can foster a team approach for solution development.

• High School Degree, some college experience preferred.

Essential Physical Functions:

• Frequent lifting up to 30 lbs.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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MISTRAS strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every MISTRAS employee plays a part in our Company’s success and making this a great place to work. We are committed to a work place where all employees are free to raise issues, concerns and questions for the improvement of our operations and work environment. Safety is the overriding priority in everything we do; all duties critical to safety, quality, and environmental protection are carried out in compliance with all requirements and with personal accountability.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.

Note to Rhode Island Applicants: The company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the states worker's compensation law.

Initial ( if applicable) Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial ( if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

MISTRAS Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran

status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)