The Technical Services Manager (TS-Manager) manages a team of technical service representatives who Interact with customer or SHW facility. TSR may be assigned to a Site, Field Travel or as a Specialized skillset. Traveling in the field to sites along with Sales Reps, Sales Management and TSR to ensure solid product and application support, information; ensures the best technical service possible. As Manager, works as a resource as needed to answer customers' technical or scientific questions regarding specific product or service and operation or maintenance including application and equipment. Converses with TSR team and customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises as necessary between technical, sales, and operations (plants and facilities) especially at the manager level. The TS-Manager ensures TSR team trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. As needed, coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. As TS-Manager, a minimum of 5 years successful technical service experience is required, demonstrates a command of knowledge in division technology, product, application. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions. Ensures projects are technically complete and in line with customers' requested delivery. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Maintains goals and metrics for Technical Services Department. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Develops and implements plans to identify technologies and vendors able to achieve requirements. Initiates and implements continuous improvement projects that support multiple teams across all shifts. Leads change through development of people, systems, and processes that ensure improved business performance. Interprets company policy to employees and enforces company policy and practices. Analyzes department budget to identify budget needs and/or reductions. Allocate operating budget's funds. Authorize retention of data and preparation of documents for use during governmental or customer inquiries. May represent the company in regulatory negotiations, professional conferences, and other matters of strategic interest. Recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action Other duties as assigned. PCG - Protective and Marine Division Specific Responsibilities and Tasks (IDENTIFY UP TO 6 -8 CORE RESPONSIBILITIES WITH ASSOCIATED JOB TASKS for Division) The Managers of Technical Service will be responsible for the development and implementation of strategies to increase sales and market share through differentiation of technical services provided to customers. Development and implementation of a strategy to allow for optimization of human capital. Serve as a leader in the management and performance of the technical activities of Field Technical Service Representatives located throughout North America and provide technical expertise in asset protection and corrosion control solutions to high level customers. Participate as a key member of the business management team in defining technical activities, providing leadership and input for major business decisions impacting customers. Demonstrate the ability to build, direct and manage a talen