Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.

Your Responsibilities

• Work as part of the daily operations of the LHR Control Tower team. ·

• Managing daily email volumes in the Control Group inbox.

• Develop and implement customer focused operational policies and procedures

• Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.

• Monitor accuracy of reporting and data base information

• Co-ordinate customer service projects and initiatives

• Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures

• Provide weekend / OOH cover for general Customer Service processes & procedures

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English level C1

• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.

• Excellent understanding of World Geography. Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.

• Ability to work successfully under pressure

• Excellent time management skills.

• Ability to work from Monday to Saturday from 10 am until 7 pm

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.