Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

The Sr. Data and Insights BSA is responsible for driving insights, tools, data artifacts, operational dashboards, and other elements that provide our GTM teams to understand and serve our customers better. Working with engineers, the BSA will provide solutions to address the difficulties and requirements that have been identified by either leads (for large projects) and/or business owners for enhancements and improvement for current data tools.

Responsibilities

• Responsible for delivering discrete pieces of work by coordinating closely with the Engineers, so they’ll have the most complete understanding of bugs, requirements, and ticket status. Their main responsibility is bringing a JIRA ticket (whether a component of a project or a feature improvement request) from fruition to completion.

• BSA's work closely with Business SMEs to clarify details of requirements, build/document JIRA tickets, and facilitate the development of a ticket. They will maintain ticket statuses, and be the ultimate point of contact for any questions on a particular piece of work. They ensure Engineers have all the information they require, and coordinate timing with QA and Deployment teams to get the work deployed into Production.

• BSAs are the most in-the-know contact concerning what and how things are getting done at a ticket level. They will further coordinate post-release issues (bugs, triage of new requests back into intake, and future releases) and send out Post-Release emails. The nature of tickets and work will range from RTB items to Projects and larger bodies of work (EPICs).

• BSAs bring an integrated understanding of deep technical knowledge to resolve problems at hand, while simultaneously being the operational driver of those solutions to production.

Requirements

• 5+ years of direct experience in Enterprise GTM analytics/data role applying SFDC objects

• Experience and an understanding of Salesforce, data, and field structures and objects supporting Sales, Renewals, Support, Technical Sales, and Customer Success.

• A solid grasp of SaaS and Enterprise Sales Infrastructure, such as Sales & Renewals Management/Recurring Revenue Management. Experience with customer lifespan measures and revenue streams.

• Highly organized and experienced in using JIRA to maintain work awareness of manager and teammates. Experience running Agile Sprint motion is a plus.

• A deep understanding of data engineering, architecture, and systems to help identify the best tools and standard processes for the job.

• Proficiency in Python and SQL (experience with Snowflake a plus)

• Excellent verbal and written communication skills, including effective listening; and composing clear, concise correspondence, internal policies, procedures, presentations, and reports.

• Possesses a keen business insight with the ability to handle, survey, and preside over data for an SME and often complicated process.

• You should have impressive analytical skills and can accurately summarize and present multiplex principles to an external crowd.

• Experience collaborating with GTM business owners, summarizing their needs, becoming the defacto SME, interpreting their needs into documented requirements, and then working towards a solution.

• Demonstrable ability to build, document, implement, measure, and improve processes and procedures.

• Ability to prioritize within elaborate business structures; Compelled when working in a fast-paced, high-growth, goal-oriented environment.

• A bachelor's degree or equivalent experience is required; it is a bonus if your academic background is in a numerate subject area (mathematics, computer science, or statistics).

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $160,000.00 - 220,000.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $144,000.00 - 198,000.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $129,600.00 - 178,200.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .