This is a remote Equipment Service Technician position.

Job Summary: The Equipment Service Technician is a remote based Customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.  

Responsibilities and Duties: Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components. Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties. Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory. Provide support to various locations within assigned territory depending on the service agreements and Customer needs.  

Education and Qualifications: High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement. Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements. Customer and team engagement experience. Effective written and verbal communication skills. Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs. Must be able to be compliant with hospital/customer credentialing requirements.

Benefits: Competitive Salary / Annual merit bonus and incentive plans / Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided / Medical, vision, prescription, dental and life insurance / 401(k) with a company match / Paid time off that accrues from day one and paid holidays / Extensive service training and coaching program

Tuition assistance / Opportunities for advancement.

AAP/EEO Statement: STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.