IT Portfolio Manager - Customer Facing Systems

Full Time Perm

Way of Work : Hybrid – two days on location

Location : Columbus, OH

Salary: $125,800 - $188,600, plus 15% annual bonus

Relocation Assistance Provided

The IT Customer Application, delivery, and support organization is responsible for the following:

• Supporting all the systems and processes for the customer organization, including Billing, Customer Call center, Customer engagement Channel, etc.

• Delivering on all the projects and programs to help meet the business objectives for the Customer organization

• Supporting all the regulatory and compliance projects

• Supporting the Advance Metering Infrastructure program

The IT Portfolio Manager will be responsible for managing highly complex or enterprise-wide IT programs consisting of multiple projects or large transformational projects that span multiple organizations. In this role you will works across IT towers and with the business partners to develop an overall program strategy for a portfolio of work along with the project planning and resourcing needed for execution. You will also be responsible for delivering all projects and enhancements within their portfolio on time and on budget while meeting the strategic and business requirements of the organization.

Your responsibilities may include, but are not limited to:

• Plans and manages a portfolio of multi-million dollar IT programs that are comprised of highly visible, high-profile projects that span the organization and have significant enterprise impact.

• Communicates with IT leadership and senior business leadership to review program strategy, direction and changes.

• Manages a team of multiple project managers and project resources for the execution of programs/projects.

• Monitors, measures and reports on program status to IT leadership and senior business leadership.

• Manages multiple service providers selected to participate in assigned projects, including full vendor management procedures

• On time and on budget delivery of a portfolio of complex projects and enhancements

• Financial forecasting and management for a portfolio of work

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience

• 10+ years of experience as a Project or Program Manager

• 5+ years of experience managing $5 – $10M+ budgets

• 5+ years of experience coaching, developing, and/or leading a team

Preferred Qualifications

• PMP Certification

• ITIL

• Waterfall to Agile transformation

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position

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Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$125,800.00 - $188,600.00

Posting Start Date:

2024-10-11

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.