Position: Order Processor

We are seeking a detail-oriented Order Processor to join our team. The ideal candidate will be responsible for handling various tasks related to processing transportation orders, ensuring accuracy and timely completion of all documentation, and maintaining effective communication with customers and internal teams.

Core Responsibilities & Duties:

• Prepare order documentation accurately and in a timely manner

• Log orders into Google Docs for material handlers to action

• Correspond with customers regarding order status and inquiries

• Perform daily audits of order documentation to ensure completeness and accuracy

• Coordinate various transportation projects as assigned

• Utilize Oracle for order transacting and data management

• Verify orders to ensure they meet specified requirements

• Verify waybills and shipping documents for accuracy

• File and maintain organized records of transportation documents

• Research and resolve problems related to orders and shipments

• Coordinate pick-ups and create Bills of Lading (BOL) or House Air Waybills (HAWB) as needed

• Support FedEx shipping lines and ensure compliance with shipping guidelines

• Other duties as assigned

Job Requirements & Qualifications:

• High School Diploma or General Education Degree (GED) required

• Previous experience in transportation, logistics, or supply chain operations

• Knowledge of shipping and freight forwarding processes

• Experience in a similar order processing or customer service role

• Ability to lift up to 50 pounds as part of the job duties

• Proficient in Microsoft Excel, Word, and Outlook

• Experience with Oracle or similar ERP systems preferred

• Familiarity with SharePoint or document management systems

• Excellent verbal and written communication skills for direct customer communication via phone and email

• Strong organizational skills with attention to detail

• Ability to prioritize tasks and manage time effectively in a fast-paced environment

• Problem-solving skills and ability to research and resolve issues independently

What We Offer:

• Competitive base salary

• Paid time off within the first year of employment, sick time and holidays

• Company provided life insurance

• Health, vision, and dental insurance options

• Commuter benefit plan

• Optional supplemental life insurance

• 401(k)

• A great place to work with a terrific culture

#IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team