Job Description

Insight Global is looking for a Senior Production Support Engineer to support a large health insurance client of ours. This resource will be responsible for helping Maintain, integrate, and implement software applications within the organization. Coordinates software application testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code.

Responsibilities:

 Designs the application management system to oversee the day-to-day operations of the application support across the organization.

 Determines best approaches to coordinate activities, prioritize tasks, and allocate resources to meet service level agreements (SLAs).

 Develops protocols for the internal incident management department to facilitate troubleshooting, root cause analysis, ticket handling, and problem resolution.

 Provides guidance to Support Teams to collaborate on ticket routing and knowledge sharing to aid in the resolution of application incidents.

 Ensures processes and workflows align to ensure a smooth handoff between the service desk and application support teams.

 Establishes relationships with application owners and business users to understand needs, priorities, and expectations.

 Helps establish application development teams and infrastructure teams to ensure smooth operation and effective support of applications.

 Improves application support services based on user feedback, incident trends, and service analysis.

 Integrates application support into system processes to help streamline operations, improve efficiency, and enhance user experience.

 Required to be on call support 24x7 as needed on a rotation basis.

 Participate in infrastructure maintenance and application releases.

 Maintain system support documentation.

 Adhere to all established methodologies, standards, and guidelines.

 Responsible for various aspects of event, incident, problem and change management.

 Maintain and monitor daily / weekly processes and programs in production environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must Haves:

 Previous experience in Health Care insurance industry.

 Medicare enrollment experience including file processing and exchanges, member handling and disenrollment.

 Strong organizational and communication skills.

 3+ years of experience with supporting multi-tier applications.

 3+ years of exposure to batch processing, monitoring technologies, and trend analysis.

 3+ years of experience with Linux/Unix and Shell script commands knowledge,

 Possess business acumen including understanding of business flows from enrollment to claims processing through to downstream workflows. Plusses:

 3+ years of experience with event and incident management working across multiple teams.

 3+ years of experience working in and/or leading dynamic cross-competency teams with issue resolution.

 Service Now experience. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.