Operations Manager

Location:

Corona, CA, US, 92883

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Would you like to help us build tomorrow?

Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment Services (VCES), we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.

As an Operations Manager you will...

• Drive the overall success of the Branch, Parts & Service departments at Volvo Construction Equipment & Services.

• Champion a “Safety First”, “Customer Focused” and a continuous improvement culture.

• Manage branch personnel performance, safety, training, leading, developing, problem solving and leadership to the team.

• Understand, live and implement our “Service Commitment” (Volvo Service Commitment).

• Understand machine population and relevant KPI’s including productivity to grow, strengthen and improve the operations.

• Reports to the VCES President.

Main Tasks and Responsibilities

• Work safely at all times. Adhere to all VCES applicable safety policies. Comply with all company policies, procedures, standards, and values.

• Responsible for promoting employee awareness of environment, health, and safety through the coordination, and implementation of branch-wide communications.

• Managing all day to day operations, including personnel, customer issues, finance, and facility maintenance.

• Ensures that parts inventory levels meet customer demand and service levels meets customer expectations.

• Implement processes to create efficiencies, lower costs, and provide better customer service.

• Building on existing, and fostering new, customer relationships to increase service business and parts sales.

• Work with other departments to grow branch operations business including but not limited product support and sales teams.

• Develops and implements strategies to simply process, improve accuracy and improve operating efficiency.

• Provides appropriate direction and support to team members to ensure effectiveness and efficiency in the Parts and Service departments.

• Develop, train, and support direct reports including on-going feedback through regular evaluations and development planning.

• Manage the department operational budgets to minimize overhead costs at Volvo Construction Equipment & Services.

• Demonstrate leadership skills to motivate, develop, and retain a high performing work group.

• Work with Human Resources and President to design incentive compensation programs that provide market-competitive pay aligned with business organization objectives.

• Gather, analyze and report on competitive and business developments.

• In conjunction with VCES President, develop annual business plan, objectives and targets for this location.

• Execute, manage, and develop operations to meet company objective but not limited to business plan and KPIs.

Key Skills

• Ability to build and maintain dealer and customer relationships

• Target-driven, self-motivated, and willing to take responsibility

• Strong strategic planning and analytical skills with a sense of urgency

• High standard of professionalism and operate with integrity (The Volvo Way) and maintain confidentiality

• Understand overall dealer operations

• Represent VCES-CA values and vision

• Understand the customer's business and needs

• Good knowledge and understanding of Financial services products and services

• Problem solving, Networking and relationship management

• Business & enterprise knowledge

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:

Required knowledge, experience, education:

• Bachelor’s Degree preferred with a minimum of 3-5 years related experience in service, parts, or product support operations

• Knowledge of experience in distribution based business (preferably in the Construction Equipment Industry)

• Proficient in Microsoft Office, including Outlook, Excel, Word and PowerPoint

• Excellent verbal and written communication skills

Additional Important Information / Requirements:

• Some travel within the VCES-CA territory

• Works with others in a team / office environment

• Must have strong human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve complex business issues.

• Able to perform duties effectively in a fast-paced environment whether working autonomously or under direction

• Able to make autonomous decisions based on business situations within the scope of the established authorization directives

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay

• Comprehensive medical, dental and vision insurance

• Generous PTO

• Tax deferred retirement plans, varied by business; 401(K) with company match

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness and reimbursement programs

• On-campus fitness center and café

• Avid approach to Sustainability

• Culture with a passion for Diversity, Equity, and Inclusion for all

• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $125,000 - $155,000 USD, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Sales & Services

Organization: Volvo Construction Equipment

Travel Required: Occasional Travel

Requisition ID: 18960

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Corona

Nearest Secondary Market: Los Angeles