Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

Office Manager, at the Grand Lodge in Crested Butte. The AFOM ensures that each guest and owner receive personalized and welcoming guest service, from arrival to departure, and addresses any guest service issues as appropriate. She/he ensures that all front office policies, procedures and guidelines are adhered to. The AFOM should be a team player who trains and provides ongoing coaching to staff to provide excellent guest service while following all hotel and front office policies and procedures.

The ideal candidate will be a proactive and tenacious problem solver willing to put the guest first in all situations. She/he will possess strong guest service and professional bearing, a positive personality, be a problem solver, good with numbers and accounting, able to multi-task, and work diligently to improve the work place for employees and guest.

The AFOM should conduct oneself with safety in mind and under take all job requirements in a manner which will guarantee a safe environment for oneself, guest and fellow associates.

Job Responsibilities:

• Responsible for supervising, training, coaching and empowering the front desk staff in the Front Offices operations

• Ensure Front Office staff follow all Front Office and hotel policies and procedures, staff are well present (uniforms, personal hygiene) and also punctual

• AFOM is to provide exemplary guest service to all guest a all times and to ensure that through the arrival, during the stay, and departure. (And the same for homeowners)

• Responsible for reservation room assignments, including ensuring that all guest request are met, accuracy of room assignments, addressing and resolving any oversells, communicating last minute room changes to Housekeeping.

• Responsible for keeping accurate bookkeeping records including collecting on receivables and correcting any billing discrepancies

• Responsible for ordering operating supplies required for Front Office Operations and adhering to the budget

• Other duties are assigned.

The expected pay range is $25.00 - $28.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504996

Reference Date: 09/10/2024

Job Code Function: Front Office