Retail Operations Special Projects Strategic Program Manager

Cupertino,California,United States

Corporate Functions

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Ownership Operations team develops differentiated store experiences and supports Retail performance by analyzing and innovating the customer journey. In this role, you will be focused on the future of our Apple Retail Stores, collaborating cross-functionally across Apple. You have a deep passion for Apple’s products and mission, and love to think about the future, but can also program manage complex roll outs.

Description

This role will use insights to develop the strategy and define customer journeys for potential future products and/or customer experiences in our Retail stores and will play a critical roll in driving a seamless roll out of these new experience to impact Retail performance. -Analyze retail performance trends, customer insights, buyer surveys, and external market research to inform future strategies. -Distill complexity to create simple and elegant solutions that can be adopted in Retail Stores globally. -Collaborate with peers across the organization to help design, build, and lead the execution of future programs and priorities for Apple Retail. -Partner across teams globally and with leadership to find opportunities to iterate on existing programs or create new programs. -Creatively problem solve while weighing implications, tracking critical milestones, proposing changes, and building contingency plans.

Minimum Qualifications

• 7+ years experience developing strategies for Go-To-Market Operations or Strategic Operations

Key Qualifications

Preferred Qualifications

• Ability to navigate ambiguity to deliver fully developed and well-reasoned analyses and experiences.

• Adept at working cross-functionally and managing senior collaborator relationships

• Experience in developing retail strategy, business case development and scenario modeling, to influence critical business decisions

• Ability to distill complex information to be easily digestible for a broad range of audiences, and highly effective at building trust and communicating innovative ideas to gain consensus and build partnerships.

• Ownership attitude and high agency to take a proactive role in problem solving and leading project work-streams from end-to-end.

• Strong understanding of technology and the role technology can play in a Retail Store, and comfort interacting with technical teams

• Demonstrates Apple’s values of inclusion and diversity in daily activities

• BA/BS preferred

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $269,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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