Looking for recent Graduates.

If you have your associates please apply, great opportunity to grow with a well known Organization

Description

EARLY COLLECTIONS REPS (ECARS)

• Contact customers 5-29 days past due on car payment(s) and work to resolve delinquency.

• Handle inbound/outbound calls daily (150+)

• Use customer service skills to determine customer’s reason for delinquency and offer appropriate solution based on customer’s situation

• Negotiate payment arrangements on past due accounts

• Conduct minimal skip tracing necessary to prepare account for next level of collections (more of a customer service reminder call on a late payment than hard core skip tracing)

CUSTOMER SERVICE REPS

• Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).

• Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customer while effectively resolving conflicts.

• Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.

• Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects

• Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

• Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required

• Maintain enthusiastic and positive attitude

• Attendance - being here on time ready to work at the start of the shift

FUNDERS / DATA ENTRY

• Process new loans, change of status on loans, and close out loans

ALL ROLES

• Use time management skills to balance the quantity and quality of calls made and received

• Use organizational skills to manage resources and locate references to maximize efficiency while on the phone

• Use written communication skills to clearly and concisely document customers' accounts of all necessary information required

• Maintain enthusiastic and positive attitude

• Attendance - being here on time ready to work at the start of the shift

Skills

Customer service, Customer support, Microsoft office, data entry, call center, Customer service call center, collections customer service, collections, financial services, bachelor's degree, associate's degree

Additional Skills & Qualifications

MUST HAVE

• Strong Communication Skills

• Computer Skills

• Team Player

• Organization Skills

• Problem-Solving

• Ability to Multi-task

• Minimum Associate's degree

NICE TO HAVE

• Call Center

• Collections

• Bilingual (Spanish, Korean, or Mandarin)

• Negotiations

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $22.00 - $22.50

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cypress,CA.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.