Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Technical Operations Team within the Integrated Operations Division.

• ​Responsible for designing and developing training programs using Instructional Systems Design principles in support of the American Airlines’ technical training program. Works collaboratively with training management, business customers, instructional staff and subject matter experts to understand customer training needs and create effective, skills based training solutions.

What you'll do

• ​Creates and maintains internal communication platforms in the form of newsletters, bulletins, and dedicated applications

• Produces, creates and edits product, reviews videos and other content for all of our platforms (Website, Web Based Training, Instructor Led Training)

• Performs training needs assessments and analyzes results to determine training needs and performance gaps

• Works collaboratively with a diverse team (department managers and supervisors, business representatives, subject matter experts, instructional staff, program developers) to research, design, develop and implement effective training solutions

• Coordinates training development efforts to ensure consistency of training content across business teams

• Utilizes end-to-end process analysis to ensure training needs of all impacted employees are considered

• Establishes relationships with key business customers and stakeholders

• Delivers innovative, customer focused products and services

• Manages assigned projects and does what is necessary to ensure assigned projects are completed on schedule and to department standards

• Provides timely status updates and reports on assigned projects and organizational performance to supervisor

• Leads and motivates employees working as a team

• Some travel is required

• May be required to work rotating shifts, nights and weekends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Instructional Systems Design, Training/Curriculum Development, Education, Organizational Development or a related field or equivalent experience/training

• 4 years curriculum development experience or related experience

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Instructional Systems Design, Training/Curriculium Development, Education, Organizational Development or a related field

• Practical experience using ISD principles and the ADDIE process to include adult learning theories, interactive training and learning design, and e-learning design principles

• Association for Talent Development (ATD) and Certified Professional in Learning and Performance (CPLP) certification

• Previous project management experience

• FAA Airframe and PowerPlant certificate

• ASTD CPLP certification

• Working knowledge of FAA, OSHA, EPA and other governmental regulations pertaining to training

• 1 year of video production, including digital video recording, production, sound, and editing techniques

Skills, Licenses & Certifications

• ​Working knowledge of Learning Management Systems (LMS) related to packaging and uploading training content

• Ability to build interpersonal relationships and foster an environment of working together

• Ability to concurrently handle multiple responsibilities and projects

• Proficient in MS Office, Macromedia and Adobe products

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.